Rachit Srivastava
Senior Cloud Engineer
New Delhi
Summary
Senior Cloud Engineer and Application Support professional with 4+ years of experience in technical support, troubleshooting complex issues end-to-end (application, integrations, data, environment), incident management, and automation. Expertise in Azure/AWS monitoring, Log Analytics, CloudWatch, runbook/SOPs, PowerShell automation, and Microsoft 365/Exchange support. Strong analytical skills for root cause analysis (RCA), SLA adherence, customer satisfaction, and reducing toil through automation. Azure AI Fundamentals certified with knowledge of AI-assisted support tools for triage, log analysis, and operational efficiency. Ready for 24x7 rotational shifts and multi-application/platform support. Excellent verbal/written communication, multi-tasking under pressure, and collaboration skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Cloud Engineer
Concentrix Technologies Pvt. Ltd.
02.2024 - Current
- Provided 1st and 2nd line technical support for enterprise applications and cloud services across Azure, AWS, and Microsoft 365, resolving P1/P2 incidents end-to-end via Zendesk and Avaya while maintaining high SLA adherence, response/rectification times, and CSAT targets.
- Troubleshot complex issues involving identity/access (Microsoft Entra ID, SSO, Conditional Access, PIM, RBAC), email delivery (DNS/MX/SPF/DKIM/DMARC validation), integrations, and environment configurations; performed root cause analysis (RCA) and implemented preventive actions.
- Monitored applications and infrastructure using AWS CloudWatch, CloudTrail, Azure Monitor, and Log Analytics; created dashboards/alerts to identify trends, improve availability, reduce MTTR, and escalate incidents timely to development/leadership teams.
- Automated routine support tasks and workflows using PowerShell, Azure Functions, REST APIs, and Azure API Management; documented SOPs/runbooks to reduce toil, streamline resolutions, and support onboarding/knowledge sharing.
- Supported high-availability/DR setups with Azure Backup/Site Recovery; optimized Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune) and endpoint operations (ConfigMgr/MECM troubleshooting).
- Strengthened security/compliance using Microsoft Defender, Purview, Sentinel, retention policies, sensitivity labels, and eDiscovery; partnered with Microsoft/AWS for escalations and deep troubleshooting.
- Built/maintained internal knowledge base articles; mentored peers as secondary SMEs to enhance troubleshooting consistency and team efficiency.
- Managed customer interactions professionally, prioritizing deliverables under pressure while ensuring data integrity and effective collaboration with IT/business units.
QUALITY ASSURANCE ENGINEER
Archer Business Sol. pvt ltd.
12.2021 - 10.2023
- Maintained company IT infrastructure (servers, networks, systems); resolved 80–120 incidents monthly, reducing average downtime by ~30% and ensuring business continuity.
- Troubleshot hardware, software, and network issues promptly; achieved first-contact resolution rate of ~75%, cutting average resolution time and minimizing disruptions.
- Assisted and onboarded new users with configurations and tools; trained ~25 employees on new systems, accelerating adoption and boosting team productivity by ~20–40%.
- Automated software updates, license renewals, and compliance tracking; streamlined processes, achieving 100% regulatory adherence and reducing manual effort by ~40%.
- Managed IT asset inventories, supplier contracts, and vendor monitoring; optimized resource allocation, cutting procurement delays by ~25% and supporting cost-effective operations.
- Identified and fixed defects during user acceptance testing; enhanced system reliability, improved user satisfaction (CSAT ~90–95%), and streamlined workflows for stakeholders.
Education
Bachelor's in Technology - Mechanical Engineering
Dr. A.P.J. Abdul Kalam Technical University
Raebareli, India 04.2001 -
Intermediate - Science Education
Kamla Nehru Institute of Child Education
Sultanpur 04.2001 -
High School -
Kamla Nehru Institute of Child Education
Sultanpur 04.2001 -
Skills
Cloud Computing
Cloud architecture design
Cloud security best practices
Monitoring and logging
AWS expertise
Infrastructure as Code
Timeline
Senior Cloud Engineer
Concentrix Technologies Pvt. Ltd.
02.2024 - Current
QUALITY ASSURANCE ENGINEER
Archer Business Sol. pvt ltd.
12.2021 - 10.2023
Bachelor's in Technology - Mechanical Engineering
Dr. A.P.J. Abdul Kalam Technical University
04.2001 -
Intermediate - Science Education
Kamla Nehru Institute of Child Education
04.2001 -
High School -
Kamla Nehru Institute of Child Education
04.2001 -
Languages
English
Hindi
Certifications
- AWS Certified Solutions Architect - AssociateValidation: https://aws.amazon.com/verification | No: Z487PPK1XMRQ11W4 Issued: Nov 09, 2023 | Expires: Nov 09, 2026
- AWS Certified Developer - AssociateExam Date: Feb 10, 2025 | Registration: 4988784
- Microsoft Certified: Azure AI Fundamentals (AI-900) Credential ID: 4D58E4FFD2ECDC5C Certification Number: 4X4558-26E703 Earned: April 27, 2024
- Microsoft Certified: Azure Fundamentals (AZ-900) Credential ID: 598A665B17CA89E4 Certification Number: 73CE4Y-6F5B7A Earned: April 27, 2024
Employment Gap
2023-11-01, 2024-01-31, PERSONAL TIME OFF
Certifications
- AWS Certified Solutions Architect - AssociateValidation: https://aws.amazon.com/verification | No: Z487PPK1XMRQ11W4 Issued: Nov 09, 2023 | Expires: Nov 09, 2026
- AWS Certified Developer - AssociateExam Date: Feb 10, 2025 | Registration: 4988784
- Microsoft Certified: Azure AI Fundamentals (AI-900) Credential ID: 4D58E4FFD2ECDC5C Certification Number: 4X4558-26E703 Earned: April 27, 2024
- Microsoft Certified: Azure Fundamentals (AZ-900) Credential ID: 598A665B17CA89E4 Certification Number: 73CE4Y-6F5B7A Earned: April 27, 2024
Employment Gap
2023-11-01, 2024-01-31, PERSONAL TIME OFF