Rachita Gupta
Gurugram
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
Work History
Direct Billing, Senior Analyst
Accenture
12.2024 - Current
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Performed internal audits to check the accuracy for posting done by the team.
Assistant manager
Valueonshore Advisors
11.2023 - 10.2024
- Company Overview: (AT&T Project)
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Delegated tasks to make best use of individuals' skills
- Reported on team performance to higher leadership, proactively offering action for areas of improvement
- Streamlined processes to improve and optimise office operations
- (AT&T Project)
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Customer Billing Representative- Senior Associate
Valueonshore Advisors
09.2022 - 10.2023
- Company Overview: (AT&T Project)
- Assisted customers (Meta, Google, Microsoft, Tech M, Infosys) with billing inquiries and disputes, providing accurate and timely resolutions
- Developed detailed customer account profiles, including past due balances and payment history
- Handled escalated customer complaints regarding billing issues or discrepancies
- Tracked changes in client information such as address updates or payment preferences
- Assigned unique identifiers for each new account set up within the system
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Ad hoc activities like Contract Implementation
- Closely working with Sales regarding the new win deals to make sure the revenue is captured and reported in Total Billed Revenue
- (AT&T Project)
Executive
British Telecom Global Business Services Pvt. Ltd
12.2021 - 08.2022
- Dealing with Business Customer and managing their business accounts
- Worked on escalations with the accounts that are with debt collectors over the emails and calls and confirm the outstanding dues with the customers
- Providing all the relevant information related to the invoices for which customer is being charged for
- Placing and processing orders for lines and broadband for UK based Business customer as and when required
- Chasing different Line of Business to reprocess the order when stuck
- Manage to follow up with customers on a daily basis
Invoicing- Associate
British Telecom
12.2019 - 08.2021
- Company Overview: OTC
- Invoicing as per the requests received from account managers for US and Canada Region
- Dispute management, billing queries, credit requests, inventory check
- Automation done via Oracle for Monthly Fixed Recurring Invoices
- Manual invoice/Consolidation Billing also done as per one-time request received for Corporate Customer like Meta, IBM
- OTC
Digital Marketing Intern
Makkpress Technologies Pvt. Ltd
06.2018 - 01.2019
- Adwords campaign for international brands
Education
MBA - Finance
Liverpool Business School
PGPM - Finance
Institute Of Management Technology
Ghaziabad04.2022
Bachelor Of Commerce - Commerce
Guru Gobind Singh Indraprastha University
04.2019
Digital Marketing - Digital Marketing
Delhi School Of Internet Business
05.2018
Skills
- Excel proficiency
- Adaptability
- Leadership
- Issue resolution (Finance)
- Time Management
- Communication
- Coordination
- Public speaking skills
- Quick learner
- Invoice Processing
- Customer Engagement
Timeline
Direct Billing, Senior Analyst
Accenture
12.2024 - Current
Assistant manager
Valueonshore Advisors
11.2023 - 10.2024
Customer Billing Representative- Senior Associate
Valueonshore Advisors
09.2022 - 10.2023
Executive
British Telecom Global Business Services Pvt. Ltd
12.2021 - 08.2022
Invoicing- Associate
British Telecom
12.2019 - 08.2021
Digital Marketing Intern
Makkpress Technologies Pvt. Ltd
06.2018 - 01.2019
PGPM - Finance
Institute Of Management Technology
Bachelor Of Commerce - Commerce
Guru Gobind Singh Indraprastha University
Digital Marketing - Digital Marketing
Delhi School Of Internet Business
MBA - Finance
Liverpool Business School
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