Rachita Rathore
Bangalore
Summary
- Business Analyst with over 11 years of experience in project implementation and process optimization.
- Having over 5 years of hands-on expertise in Salesforce implementation across the Retail, Manufacturing, and Consumer Goods industries.
- Strong understanding of business process modeling, project management, and change management principles.
- Excellent communication and presentation skills, with a track record of effectively conveying complex ideas to stakeholders.
Overview
11
11
years of professional experience
Work History
Associate Manager - Business Consultant
Accenture
Bangalore
09.2024 - Current
- Led end-to-end Salesforce CG Cloud implementations, including requirements gathering, solution design, testing, and user training.
- Created user stories, use cases, and acceptance criteria in collaboration with product owners, and stakeholders.
- Developed reports, dashboards, and workflows to improve visibility and decision-making.
- Managed Salesforce enhancements using Agile methodologies and ensured seamless deployment through change sets and sandbox testing.
- Facilitated sprint planning, daily stand-ups, and retrospectives to keep Salesforce development aligned with business goals.
- Coordinated UAT sessions and defect triage to ensure business readiness before Salesforce go-lives.
Team Lead - Business Analyst
Infosys Ltd.
Bangalore
08.2022 - 09.2024
- Collaborated with clients to understand their business goals and challenges, conducting in-depth analyses of processes and performance metrics.
- Developed detailed business requirements and specifications, aligning them with strategic objectives and client expectations.
- Assisted in the planning and execution of user acceptance testing (UAT), facilitating successful project rollouts.
- Collaborated with development teams to prioritize and implement system enhancements and bug fixes.
- Led cross-functional workshops and meetings to identify process bottlenecks, optimize workflows, and implement best practices.
Assistant Consultant
Tata Consultancy Services
Noida
03.2014 - 07.2022
- Worked with stakeholders to gather and document business requirements, ensuring clarity and alignment with project objectives.
- Conducted gap analysis and process mapping to identify areas for improvement and efficiency enhancement.
- Conducted training sessions for end-users to ensure smooth adoption of new processes and systems.
- Provided ongoing support and maintained documentation for process changes and updates.
- Collaborated with development teams to prioritize and implement system enhancements and bug fixes.
Education
Post Graduate Diploma Certification in Management -
IIM Shillong
Shillong11.2022
Bachelor of Engineering -
Maharana Pratap College of Technology
Gwalior06-2013
Skills
- Domain: Consumer Goods- Trade Promotion Management, Retail, Manufacturing, and Life sciences
- Technologies: Salesforce, Service Cloud, Experience Cloud, Consumer Goods Cloud, Java, AS400, Unix
- Methodologies: Agile, Waterfall, Hybrid
- Tools: HP ALM, JIRA, Azure DevOps, Confluence, Valgenesis
- Requirements Gathering
- Documentation
- Business Analysis
- Process Improvement
- Project Management
- Change Management
- Team Leadership
- Management
- Excellent Communication
- Collaboration
- Strong Analytical Skills
- Problem-Solving Skills
- Salesforce implementation
- User acceptance testing
- Agile methodologies
- Business process analysis
- Stakeholder engagement
- Cross-functional collaboration
- Change management
- Effective communication
- Problem solving
- Functional specifications
- Team facilitation
Timeline
Associate Manager - Business Consultant
Accenture
09.2024 - Current
Team Lead - Business Analyst
Infosys Ltd.
08.2022 - 09.2024
Assistant Consultant
Tata Consultancy Services
03.2014 - 07.2022
Post Graduate Diploma Certification in Management -
IIM Shillong
Bachelor of Engineering -
Maharana Pratap College of Technology