Summary
Overview
Work History
Education
Skills
Timeline
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Rachita Rathore

Rachita Rathore

Bangalore

Summary

  • Business Analyst with over 11 years of experience in project implementation and process optimization.
  • Having over 5 years of hands-on expertise in Salesforce implementation across the Retail, Manufacturing, and Consumer Goods industries.
  • Strong understanding of business process modeling, project management, and change management principles.
  • Excellent communication and presentation skills, with a track record of effectively conveying complex ideas to stakeholders.

Overview

11
11
years of professional experience

Work History

Associate Manager - Business Consultant

Accenture
Bangalore
09.2024 - Current
  • Led end-to-end Salesforce CG Cloud implementations, including requirements gathering, solution design, testing, and user training.
  • Created user stories, use cases, and acceptance criteria in collaboration with product owners, and stakeholders.
  • Developed reports, dashboards, and workflows to improve visibility and decision-making.
  • Managed Salesforce enhancements using Agile methodologies and ensured seamless deployment through change sets and sandbox testing.
  • Facilitated sprint planning, daily stand-ups, and retrospectives to keep Salesforce development aligned with business goals.
  • Coordinated UAT sessions and defect triage to ensure business readiness before Salesforce go-lives.

Team Lead - Business Analyst

Infosys Ltd.
Bangalore
08.2022 - 09.2024
  • Collaborated with clients to understand their business goals and challenges, conducting in-depth analyses of processes and performance metrics.
  • Developed detailed business requirements and specifications, aligning them with strategic objectives and client expectations.
  • Assisted in the planning and execution of user acceptance testing (UAT), facilitating successful project rollouts.
  • Collaborated with development teams to prioritize and implement system enhancements and bug fixes.
  • Led cross-functional workshops and meetings to identify process bottlenecks, optimize workflows, and implement best practices.

Assistant Consultant

Tata Consultancy Services
Noida
03.2014 - 07.2022
  • Worked with stakeholders to gather and document business requirements, ensuring clarity and alignment with project objectives.
  • Conducted gap analysis and process mapping to identify areas for improvement and efficiency enhancement.
  • Conducted training sessions for end-users to ensure smooth adoption of new processes and systems.
  • Provided ongoing support and maintained documentation for process changes and updates.
  • Collaborated with development teams to prioritize and implement system enhancements and bug fixes.

Education

Post Graduate Diploma Certification in Management -

IIM Shillong
Shillong
11.2022

Bachelor of Engineering -

Maharana Pratap College of Technology
Gwalior
06-2013

Skills

  • Domain: Consumer Goods- Trade Promotion Management, Retail, Manufacturing, and Life sciences
  • Technologies: Salesforce, Service Cloud, Experience Cloud, Consumer Goods Cloud, Java, AS400, Unix
  • Methodologies: Agile, Waterfall, Hybrid
  • Tools: HP ALM, JIRA, Azure DevOps, Confluence, Valgenesis
  • Requirements Gathering
  • Documentation
  • Business Analysis
  • Process Improvement
  • Project Management
  • Change Management
  • Team Leadership
  • Management
  • Excellent Communication
  • Collaboration
  • Strong Analytical Skills
  • Problem-Solving Skills
  • Salesforce implementation
  • User acceptance testing
  • Agile methodologies
  • Business process analysis
  • Stakeholder engagement
  • Cross-functional collaboration
  • Change management
  • Effective communication
  • Problem solving
  • Functional specifications
  • Team facilitation

Timeline

Associate Manager - Business Consultant

Accenture
09.2024 - Current

Team Lead - Business Analyst

Infosys Ltd.
08.2022 - 09.2024

Assistant Consultant

Tata Consultancy Services
03.2014 - 07.2022

Post Graduate Diploma Certification in Management -

IIM Shillong

Bachelor of Engineering -

Maharana Pratap College of Technology

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Rachita Rathore