RACHITA VIG
Summary
Progressive Business Consultant with more than 13 years of experience in successfully delivering large-scale and complex digital transformation projects, proficient in product management and customer experience with focus on Energy & Utilities, Life Science, Healthcare, Insurance domain across APAC & Central Europe markets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consulting Manager
Cognizant Technology Solutions
01.2022 - Current
- Delivered products to drive end user success and client's market leadership.
- Enhanced overall user experience for a UK based Energy client.
- Lead research and map core user journeys across the digital landscape, both to understand existing situation as well as where the gaps and strategic opportunities exist.
- Ensured quality assurance for each phase of Software Development Life Cycle and Product Management.
- Directed developers and visual design teams to support creation of wireframes and prototypes.
- Performed strategic product management functions - leading the market research & competitive intelligence, including lead generation, responding to RFPs/ RFIs, interfacing sales and bid management teams.
- Utilized exemplary skills in opportunity identification, mapping client organization, build relationships with the decision makers, influencers and change agents across client’s organizations.
- Collaborated with multi-functional & multicultural, geographically dispersed teams (sales, marketing, engineering, quality assurance analyst and consultants) to develop product vision and roadmap, align strategies, user experience, information experience, prioritization, and resourcing.
- Developed and administered project budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Performed customer needs assessments and coordinated resolutions with developers, UX/ UI designers and quality teams.
- Implemented process improvement initiatives within the practice and project.
Account Manager
Cognizant
06.2020 - 12.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Educated clients on new services and updated account information to maintain high standards of client service.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Liaised between services team, delivery excellence team and various departments.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Managed 2 platinum accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Built marketing collaterals and informative decks.
Senior Associate, Inside Sales & Marketing
Cognizant Technology Solutions
01.2018 - 06.2020
Senior Business Developer
Optymyze/ ArezzoSky India Private Limited
08.2012 - 12.2017
Technical Analyst
Mphasis Limited
07.2010 - 07.2012
Education
Post Graduate Diploma in Management - Business Administration And Management
IBS
2010
Master’s in Marketing Management - Marketing Management And Research + Biotechnology
Pune University
2010
Bachelor of Science - Biotechnology
Bangalore University
2008
Skills
- Customer Experience
- Marketing
- Account Management
- Business Development
- Strategic Planning
- C-Suite Relationship Management
- Product Lifecycle Management
- Market Research
- Agile Methodologies
Technical Skills
Adobe Analytics
DataDog
AWS Cloudwatch
JIRA
MS Dynamics, Winzone, Pardot
Certification
SAFe POPM
Agile certified (Scrum & Kanban)
Timeline
Consulting Manager
Cognizant Technology Solutions
01.2022 - Current
Account Manager
Cognizant
06.2020 - 12.2021
Senior Associate, Inside Sales & Marketing
Cognizant Technology Solutions
01.2018 - 06.2020
Senior Business Developer
Optymyze/ ArezzoSky India Private Limited
08.2012 - 12.2017
Technical Analyst
Mphasis Limited
07.2010 - 07.2012
Post Graduate Diploma in Management - Business Administration And Management
IBS
Master’s in Marketing Management - Marketing Management And Research + Biotechnology
Pune University
Bachelor of Science - Biotechnology
Bangalore University
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