Rachit Ahuja
New Delhi
Summary
Customer-focused professional with extensive expertise in customer service, relationship management, and risk management, driving customer satisfaction and resolving complex issues. Proven ability to collaborate with cross-functional teams while managing customer inquiries and providing technical support to ensure seamless business operations. Detail-oriented with strong organizational, analytical, and interpersonal skills, recognized for a proactive approach to identifying challenges and optimizing processes. Equipped with innovative problem-solving abilities and a commitment to continuous learning, poised to contribute significantly to team success and advance organizational objectives in a full-time role that embraces new challenges.
Overview
2
2
years of professional experience
Work History
Associate - Customer Delight
Kuku FM
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate - Customer Delight
Zomato Limited
06.2024 - 09.2025
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Customer Success Associate (PhonePe Merchant Helpdesk)
Vertex Cosmos Pvt Ltd
03.2024 - 05.2024
- Built and maintained strong merchant relationships through regular follow-ups.
- Managed voicemail and supported market outreach efforts to enhance customer engagement.
- Collaborated with cross-functional teams to gather insights and resources for issue resolution.
- Conducted root cause analysis on recurring issues to improve service delivery and efficiency.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
Customer Care Representative Intern
Hilti India private Limited
08.2023 - 12.2023
- Assisted in processing customer orders and managing invoicing to ensure accuracy and timely delivery.
- Collaborated with cross-functional teams to streamline workflows and improve internal communication processes.
- Maintained internal databases to ensure data accuracy and facilitate efficient order tracking.
- Responded to customer inquiries via various channels, providing timely and accurate information.
- Conducted follow-ups on customer feedback to identify areas for service improvement and enhance customer satisfaction.
- Utilized CRM tools to log customer interactions and monitor service quality effectively.
- Participated in team meetings to share insights on customer interactions and suggest improvements to service delivery.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Facilitated the onboarding process for new customers by guiding them through product features and services.
Education
Risk Management
IIRM Institute of Insurance And Risk Management
Hyderabad, India01.2025
Bachelors of Commerce (B.Com) - Commerce
Maharaja Agrasen Himalayan Garhwal University
Uttarakhand, India04.2022
High School Diploma -
National Institute of Open Schooling
New Delhi, India04.2019
High School Diploma -
National Institute of Open Schooling
New Delhi, India04.2017
Skills
- Friendly, positive attitude
- Calm under pressure
- Active listening
- Organizational skills
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Excellent communication
- Multitasking Abilities
- Multitasking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Critical thinking
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Associate - Customer Delight
Kuku FM
11.2025 - Current
Associate - Customer Delight
Zomato Limited
06.2024 - 09.2025
Customer Success Associate (PhonePe Merchant Helpdesk)
Vertex Cosmos Pvt Ltd
03.2024 - 05.2024
Customer Care Representative Intern
Hilti India private Limited
08.2023 - 12.2023
Risk Management
IIRM Institute of Insurance And Risk Management
Bachelors of Commerce (B.Com) - Commerce
Maharaja Agrasen Himalayan Garhwal University
High School Diploma -
National Institute of Open Schooling
High School Diploma -
National Institute of Open Schooling