Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Rachna Dua

Pune,MH

Summary

  • Product Owner with 15 years of experience leading cross-functional teams to deliver customer-centric digital products.
  • Proven ability to translate business goals into technical requirements, manage backlogs, and drive Agile product development.
  • Owned and managed the product lifecycle from ideation to launch, achieving 13% improvement in Customer Satisfaction.
  • Owned the end-to-end delivery of digital products, aligning feature development with customer needs and strategic business outcomes.
  • Drive the development of Product roadmaps in alignment with Agile methodologies.
  • Actively engaged with stakeholders to define vision, roadmap, and release strategies, ensuring product-market fit.
  • Initiated and drove innovation through customer feedback loops, resulting in improvement in NPS and user retention.
  • Identified and mitigated risks and Gaps early in the sprint cycle, ensuring on-time and quality-focused releases.
  • Enabled cross-functional collaboration by acting as a bridge between tech teams, business units, and end users.
  • Championed continuous improvement in sprint retrospectives, leading to measurable gains in team performance and delivery cadence.
  • Delivered MVP product in 8 weeks.
  • Enabled better Product vision by contributing to PI Planning.
  • Experience in doing research and consulting for client for developing in house product enhancement to replace third party tool and saved around $70K per year.
  • Done data driven solutions to increase efficiency of business processes.
  • Proficient in full software life cycle Implementation, upgrades, Production Support, rollout and enhancement from business analysis, testing, cut over & migration, go-live assistance till post implementation support.
  • Worked with Client as Partners in giving Demos, Presentations and positioning the offerings and Services.
  • Owned KPIs for Products, developed user stories and acceptance criteria and led initiatives to transform Product vision into new features.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Product Owner/Business Analyst

Cybage Software Pvt. Ltd.
07.2019 - Current

Project name: Ecolane Eligibility Product

Domain: Transit – Paratransit Services Eligibility

Project description:

Eligibility Product for ADA paratransit eligibility certification process ensures equitable, accessible transportation for individuals with disabilities who cannot use fixed-route services from scratch with a vision to sell it cross Transit companies / independent customers

Roles and responsibilities:

  • Product Owner
  • Requirements gathering
  • Application design
  • Product Management using Agile
  • End to end Product Implementation
  • PI Planning Stakeholder
  • Defining roadmap along with Product VP for upcoming feature development
  • Making clients live with Product after Onboarding
  • Customizing Product workflow as per client need.
  • Take requirements with business and streamlining it along with other teams like UX and dev team.


Project name: ACA IRS Integration

Domain: Human Capital Management

Project description:

ApexHCM is Human Capital Management company. Under the Affordable Care Act (ACA) companies must submit information returns to the Internal Revenue Service (IRS) reporting on individual’s health insurance coverage. Company is required to file electronically if submitting 250 or more returns. In this project we build complete service to send 1094 and 1095 forms to IRS and hence saved cost of around $70K yearly that they paid to third party vendor.


Roles and responsibilities:

  • Research and consulting
  • Product Owner
  • Requirements gathering
  • Application design
  • Scrum Master


Project name: MyGoNext

Domain: Human Capital Management

Project description:

ApexHCM is Human Capital Management company. MyGo was Apex employee base application which is being used by end employees of all Apex clients/ companies, and we did UI/UX modernization.

Roles and responsibilities:

  • Product Owner
  • Requirements gathering
  • Application design
  • Scrum Master


Project name: SwipeClock Integration

Client: ApexHCM

Domain: Human Capital Management

Project description:

ApexHCM is Human Capital Management company. SwipeClock is partner with Apex and which is widely used by their clients for time punching activities. It was integrated with Apex EOG and EOD, but we integrated new TimeWorksPlus using their new API's and new features.

Roles and responsibilities:

  • Research and consulting
  • Proxy PO
  • Requirements gathering
  • Application design
  • Scrum Master


Project name: Xero Integration

Client: ApexHCM

Domain: Human Capital Management

Project description:

ApexHCM is Human Capital Management company. Xero is an accounting application which is currently not integrated with Apex but there are certain clients which uses manual Exports of Payroll data to integrate that data with Xero. We did this integration project where Apex system can directly integrate Payroll data with Xero System.

Roles and responsibilities:

  • Research and consulting
  • Product Owner
  • Requirements gathering
  • Application design
  • Scrum Master


Project name: GFK Survey Management

Domain: Survey Management

Project description:

It was Fixed Price Project which we build it from scratch as there was no existing legacy system. The client was working on manual excel and mail communications for the same. Understood end to end functional requirement from the given BRD and clarified all the gaps.

Roles and responsibilities:

  • Requirement Gathering
  • Application design
  • Ideation of UX flow with UI team
  • End to End implementation

Senior Business Associate

Nitor Infotech
05.2017 - 06.2019
  • Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Team Lead Associate

IBM India Pvt. Ltd.
05.2011 - 03.2017
  • Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
  • Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Education

B-Tech - Information Technology

MIMIT Malout
Punjab Technical University
01.2007

Skills

  • Product Management
  • Agile Scrum
  • Business Analysis
  • SDLC
  • Tools - Azure, JIRA, MS Visio, BMC Remedy, Service-Now, Balsamiq, AI Tools – Replit/Lovable

Certification

2009 – NIIT program for 6 months from NIIT, Delhi.

Training

2018 - Big Data – Class room training - Self

Timeline

Product Owner/Business Analyst

Cybage Software Pvt. Ltd.
07.2019 - Current

Senior Business Associate

Nitor Infotech
05.2017 - 06.2019

Team Lead Associate

IBM India Pvt. Ltd.
05.2011 - 03.2017

B-Tech - Information Technology

MIMIT Malout
Rachna Dua