Summary
Overview
Work History
Education
Skills
Technical Expertise
Certification
Timeline
Generic
Puja Kumari

Puja Kumari

Bangalore

Summary

Clinical Business Analyst with 9+ years of experience in Clinical Development, Clinical Operations, and Clinical Research within Life Sciences. Proven track record supporting global clinical trials (Phase I–IV), with strong expertise in eClinical systems (EDC, CTMS, eTMF, IRT/IWRS, ePRO/eCOA) and regulatory compliance (GCP, ICH, 21 CFR Part 11, HIPAA).

Skilled in requirements elicitation, protocol-driven system configuration, UAT/validation, and cross-functional collaboration with Clinical Operations, Data Management, Safety/Pharmacovigilance (PV), and Regulatory teams. Adept at translating protocol and study requirements into scalable digital solutions, improving trial efficiency, data quality, and compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst Manager (HCLS IT) at

PwC (Client - Eli Lilly) | Payroll Ubique Systems
Bangalore, India
01.2025 - 02.2026
  • Led business analysis for global clinical trial systems (Phase II–III), driving requirements and solution alignment.
  • Gathered oncology protocol-driven requirements and translated them into BRDs, user stories, and functional specifications.
  • Collaborated with Clinical Operations, Data Management, and Pharmacovigilance (PV) teams to align system workflows with study protocols.
  • Supported configuration and enhancements of eClinical platforms (CTMS, eTMF, eCOA) to enable efficient trial execution.
  • Supported oncology clinical trials, leveraging data analytics on patient and study data to identify trends, improve data quality, and support clinical decision-making.
  • Executed UAT, CSV validation, and defect triage, ensuring compliance with GCP and 21 CFR Part 11.
  • Facilitated Agile ceremonies and coordinated with global stakeholders (US/EU) for seamless delivery.

Senior Manager – Clinical BA (HCLS IT)

Innoplexus (Partex AI)
Pune, India
11.2024 - 01.2025
  • Leveraged AI-driven analytics to generate insights for clinical development and trial optimization.
  • Conducted clinical research analysis, feasibility assessments, and study design support for improved trial planning.
  • Analyzed real-world data (RWD) and clinical datasets to enhance trial outcomes, patient stratification, and data-driven decision-making.

Clinical Business Analyst Manager–Life Sciences IT

Quad One Technologies (Clinion)
Hyderabad
10.2023 - 10.2024
  • Supported implementation of Clinion eClinical platforms (CTMS, EDC, IWRS) for clinical trials.
  • Led requirements gathering workshops with sponsors and CROs, translating needs into functional specifications.
  • Configured study-specific workflows aligned with clinical protocols and trial requirements.
  • Executed UAT and validation activities, ensuring system readiness for study go-live.
  • Ensured compliance with GCP, ICH guidelines, and regulatory standards.

Clinical Solution Advisory & BA Manager (HCLS IT)

Cloudbyz
Bangalore
09.2020 - 04.2023

Served as a Clinical Business Analyst, supporting patient-centric clinical trial solutions using Salesforce Health Cloud, with exposure to oncology therapeutic area studies. Led requirements gathering, workflow analysis, and process optimization, improving clinical data capture, patient engagement, and operational efficiency across clinical programs.

Senior Business Analyst & Client Partnership

Clinevo Technologies
Bangalore
07.2017 - 08.2020
  • Supported setup and configuration of Pharmacovigilance (PV) systems, aligning workflows for adverse event (AE/SAE) intake, case processing, and reporting with regulatory requirements.
  • Gathered and translated requirements for PV processes, including case intake, MedDRA coding, and safety reporting, ensuring alignment with GCP and ICH guidelines.
  • Collaborated with safety/PV teams and stakeholders to configure system workflows and ensure compliance with global safety regulations and reporting standards.
  • Assisted in UAT and validation (CSV) of PV systems to ensure accurate safety data capture, traceability, and regulatory compliance.

Education

Post Graduate - Business Analyst & Product Management

IIT, Roorkee
01-2026

Bachelor of Engineering - Information Science

Acharya Institutes of Technologies
Bengaluru, KA
01-2016

Skills

  • Clinical Trials & Clinical Operations (Phase I–IV)
  • Business Analysis: BRD, FRD, User Stories, RTM
  • eClinical Systems: EDC, CTMS, eTMF, IRT/IWRS, ePRO, eCOA
  • Safety & Pharmacovigilance (PV), Adverse Event workflows
  • Protocol Review & Study Configuration
  • UAT, Validation (CSV), Defect Management
  • Regulatory Compliance: GCP, ICH-GCP, 21 CFR Part 11, HIPAA
  • Agile / SAFe / SDLC
  • Stakeholder Management (Clinical, DM, Biostats, PV)
  • Process Mapping (BPMN), SOPs, Workflow Optimization
  • Data Integrity & Clinical Data Quality

Technical Expertise

Platforms: EDC, CTMS, eTMF, IWRS, ePRO, eCOA
Tools: Jira, Confluence, UML/process modeling tools, Microsoft Office Suite, Salesforce CRM & Health Cloud, HubSpot
Methodologies: Agile, SAFe, SDLC, UAT
Technologies: AI-enabled SaaS, Cloud-based Healthcare Platforms
Compliance: GCP, HIPAA, ICH

Certification

  • Certified in Good Clinical Practice (GCP) and HIPAA for Business Associates.
  • Prompt Engineering & AI Tools Certification – Be10X (Pursuing)
  • Currently pursuing a Business Intelligence course (Power BI) with Skill Nation.
  • Currently pursuing Lean Six Sigma Green Belt certification with VALUE Enablers Private Limited.

Timeline

Business Analyst Manager (HCLS IT) at

PwC (Client - Eli Lilly) | Payroll Ubique Systems
01.2025 - 02.2026

Senior Manager – Clinical BA (HCLS IT)

Innoplexus (Partex AI)
11.2024 - 01.2025

Clinical Business Analyst Manager–Life Sciences IT

Quad One Technologies (Clinion)
10.2023 - 10.2024

Clinical Solution Advisory & BA Manager (HCLS IT)

Cloudbyz
09.2020 - 04.2023

Senior Business Analyst & Client Partnership

Clinevo Technologies
07.2017 - 08.2020

Bachelor of Engineering - Information Science

Acharya Institutes of Technologies

Post Graduate - Business Analyst & Product Management

IIT, Roorkee
Puja Kumari