Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Tech Base
Timeline
Generic

Rachna S Bharara

Uttam Nagar

Summary

Dynamic professional with 17 years of experience in Sales, HR operations, and client servicing. Expertise in integrating CRM platforms, digital tendering systems, Managing Government Accounts, Architects and so on and cloud-based tools to optimize workflows and drive efficiency. Strong commitment to continuous learning and leveraging technology to enhance organizational performance. Proven ability to navigate challenging situations and adapt to evolving environments, contributing effectively as a team player.

Overview

18
18
years of professional experience

Work History

Senior Sales Executive

Diamond International Inex Pvt Ltd
03.2022 - Current
  • Reporting to the GM.
  • Handling the business volume of 1.5. CR is approximately in a year.
  • Managing corporate and government accounts (CPWD, PWD, UPRNN, MES, DDA) for high-end ceiling solutions (false ceilings, GRG, metal, and mineral fiber tiles).
  • Leveraging CRM platforms for lead tracking and relationship management.
  • Coordinating e-submissions of quotations and tenders via government e-procurement portals.
  • Building and maintaining strategic relationships across departments and geographies (Delhi, UP, and Uttarakhand).
  • Ensuring end-to-end order lifecycle management via cloud-based dispatch and billing tools.
  • Relationship building with government departments, like CPWD, PWD, UPRNN, and MES.
  • Coordinating cross-functional teams for billing and dispatches of orders.
  • Follow up on orders and payments from key accounts.
  • Managing relationship dealers, distributors, architects, and so on.
  • Handling areas in Delhi and some parts of the North, like Uttar Pradesh (Lucknow, Varanasi, Agra, Kanpur, Allahabad, Gorakhpur) and Uttarakhand.

General Manager – HR & Business Development

Franknight Manpower Services Pvt Ltd
05.2017 - 11.2021
  • Led HR services using HRIS platforms for major clients, such as Om Logistics, DHL, and Mama Earth.
  • Identified and converted new business leads using digital sales techniques and online proposal tools.
  • Delivered online and in-person training modules for manpower development.
  • Managed government tender submissions via e-portal registrations, and compliance tracking tools.
  • HR Management of key accounts/clients (existing clients) like Om Logistics, Sriram & Sons, BMP Group, Safex, DHL, DGFC, Mama Earth, and Modern School.
  • Marketing/Sales – Identifying New Prospects/Clients.
  • Team management of five people.
  • Providing training to the team, guiding them, and making strategies.
  • Government tender submissions.

Front Office Executive

Hotel Palm Spring
New Delhi
09.2016 - 03.2017
  • Managed guest interactions and bookings via online hotel management software.
  • Responded to digital inquiries from booking aggregators and maintained client relations.
  • Customer interaction, taking feedback, reviews, and accordingly making plans for business development.
  • Handling bookings, check-ins, and check-outs.
  • Managing online bookings and inquiries.
  • Relationship development with corporate clients.

Senior Sales Executive & Admin In-charge

Rajdhani Furnitures Pvt Ltd (Godrej Distributor)
12.2010 - 09.2016
  • Managed sales for furniture and security systems using digital product catalogs and CRM tools.
  • Submitted tenders via eProcure.gov.in, and coordinated B2B sales.
  • Handled back-office operations using inventory software and digital invoice systems.
  • Handling corporate accounts for nationalized banks for the sales of Godrej Furniture and security systems, such as lockers, safes, and office furniture, Muthoot Finance, Modi Hospital, etc.
  • Submission of Quotations and Tenders in Corporates and Government Sector.
  • Relationship building with leading financial institutions, hospitals.
  • Coordinating billing and dispatch of orders.
  • Follow up for payment from Key Accounts
  • Looking after showroom walk-in sales.
  • Back-end integration of all office sales and processing of orders.

Assistant Merchandiser / Front Office In-Charge

Friends Garments
Gurgaon
06.2007 - 11.2010
  • - Coordinated with vendors and buyers using email workflows and Excel-based inventory sheets.
  • - Managed front office and maintained records using basic MIS systems and reporting tools.
  • Job Roles and Responsibilities:
  • In the role of a Assistant Merchandiser (Jan 09 to Nov’ 10)
  • A. To coordinate with vendors for raw material as required
  • B. To coordinate with buyers to understand the product requirement
  • C. Inventory Management
  • In the role of a Front Office In-charge (Jun’ 07 to Jan’ 09)
  • D. To look after the front office
  • E. To look after office coordination
  • F. To look after inventory management
  • G. MIS Reporting

Education

Graduation - B.A.

Delhi University
01.2006

Senior Secondary Examination - Class XII-Humanities

01.2003

Skills

  • Tender submission
  • Sales forecasting
  • Lead generation
  • Order management
  • Market analysis
  • Negotiation skills
  • CRM management
  • Business development
  • Sales presentations
  • Project oversight

Languages

Hindi and English, Punjabi

Hobbies and Interests

Travelling, Music and dance

Tech Base

  • Knowledge of PowerPoint, Excel, and making MIS

Timeline

Senior Sales Executive

Diamond International Inex Pvt Ltd
03.2022 - Current

General Manager – HR & Business Development

Franknight Manpower Services Pvt Ltd
05.2017 - 11.2021

Front Office Executive

Hotel Palm Spring
09.2016 - 03.2017

Senior Sales Executive & Admin In-charge

Rajdhani Furnitures Pvt Ltd (Godrej Distributor)
12.2010 - 09.2016

Assistant Merchandiser / Front Office In-Charge

Friends Garments
06.2007 - 11.2010

Graduation - B.A.

Delhi University

Senior Secondary Examination - Class XII-Humanities

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Rachna S Bharara