Rachna Sehgal
Ghaziabad
Summary
Results‑oriented sales and customer success professional with proven expertise in lead generation, pipeline development, and account management. Skilled in driving measurable revenue growth through upselling, cross‑selling, and client retention, with a track record of managing portfolios exceeding $160K ACV and building pipelines valued at $350K. Adept at leveraging CRM and Sales tools to streamline operations, generate more leads, strengthen client relationships, and deliver consistent business expansion.
Overview
3
3
years of professional experience
Work History
Manager Strategic Partnerships
Werber Global Consulting pvt. Ltd
03.2026 - Current
- Aggressively hunted and acquired new clients across HR, staffing, and consulting service lines, including Executive Search, RPO, BOT, HR Advisory, HR Outsourcing, and HRIS Shared Services.
- Utilised market research methods to gather insights on current company hirings, open roles, funding rounds, and organisational expansions, strengthening outreach relevance and conversion rates.
- Expanded Werber’s market footprint across industries such as IT, Engineering, Healthcare, BFSI, Retail, and GCCs through strategic prospecting, lead generation, and targeted outreach.
- Developed pitch decks, brochures, and outreach collateral, ensuring consistent brand messaging and executing multi-channel outreach strategies, including email campaigns, cold calling, LinkedIn engagement, and participation in industry seminars to build relationships and generate qualified leads.
Customer Success and Inside Sales Specialist
RateGain
07.2023 - 12.2025
- Managed a portfolio of 20+ mid-size accounts with a combined Annual Contract Value (ACV) exceeding $160K.
- Delivered $40K in upsell revenue in Year 1, followed by an additional $25K in upsell growth in Year 2, driving sustained account expansion and $18K in cross-sell revenue by identifying expansion opportunities
- Maintained customer churn below 5% and supported team in achieving 85% Net Promoter Score (NPS) through proactive customer success initiatives and effective account management.
- Streamlined Salesforce CRM for opportunity management, contract documentation, billing tracking, ticket resolution, account expansion, and customer lifecycle management, enhancing operational efficiency and ensuring accurate sales reporting.
- Built and qualified an inside sales pipeline valued at approximately $350K throughout my tenure through strategic prospecting, lead nurturing, and opportunity development.
- Conducted compelling AirGain product demonstrations during pre-sales cycle and led comprehensive onboarding and training sessions, increasing product adoption and improving customer engagement.
Education
MBA - Marketing and Sales
Amity University
Noida01-2023
BA (hons) - English Literature
Lady Shri Ram College For Women
Delhi01-2021
12th - Humanities
Uttam School For Girls
Ghaziabad01-2018
Skills
- Lead Generation & Prospecting
- Pipeline Development
- CRM Tools (Salesforce, HubSpot, Zoho)
- Market Research & Competitor Analysis
- Cross‑Functional Collaboration
- Client Relationship Management
- Onboarding & Training
- Renewal & Churn Management
- Upselling & Cross-Selling
- Product Demonstrations
Timeline
Manager Strategic Partnerships
Werber Global Consulting pvt. Ltd
03.2026 - Current
Customer Success and Inside Sales Specialist
RateGain
07.2023 - 12.2025
MBA - Marketing and Sales
Amity University
BA (hons) - English Literature
Lady Shri Ram College For Women
12th - Humanities
Uttam School For Girls