Rachna Singh

Bank ON US :

• In the UAE, Bank On Us is the broker company that offers international plans for Zurich Insurance.
• Exceeded the direct online sales goals for life insurance consistently, achieving 120% over target for 30000 USD in consecutive quarters.
• Led and motivated a team of 30 sales professionals to surpass their individual targets.
• 95 percent of the policies were issued.

Kotak Mahindra Life Insurance:

• In the Kotak Process, we are working on affiliate & organic term leads.
• Using a team of sixty associates, we were hitting the target at 100%.
• To guarantee that calls would be conducted in compliance
• Maintaining the SLA during calls is necessary to make sure
• Presenting the clients with the Weekly & Monthly Business Review, which will discuss data quality, conversions, ATS, and NOPs
• presenting the Weekly Business Review to the clients, discussing ATS, NOPs, conversions, and data quality
• conducted interviews with and hired people who would enrich the team's experience base.
• Technical issue resolution with quick IT team coordination.

• To penetrate all targeted accounts and originate up selling opportunities for the company's products and services
• To set up and deliver sales presentations, product/service demonstrations on daily basis
• Will be responsible for client retention, services & renewals
• Current /C+1/C+2 Target should be met
• Taking care of C-SAT & SLA
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company
• To ensure that all payments are collected as per the company's payment terms
• Achievement of monthly, quarterly & yearly business plan
• Implements location-specific and area quality goals and action plans in order to achieve quality standards
• Premium services should be live on time on online portal.

• Provides leadership, support and guidance to facility management
• Directs, administers and controls the day to day operations and activities of facilities and programs in an assigned area
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
• Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR
• Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions
• Improved team efficiency and productivity by restructuring workflow and managing assignments
• Measuring sales and total calls done per by per agent
• Assessing team's efficiency and degree of accessibility by maintains AHT as per process requirement
• Arranging Team meetings focusing on targets and achievement
• Attrition Control
• Responsible for Quantitative and qualitative Productivity
• Adherence to Procedure of staff compliance to the call scripts, processes and methods given by the company
• Staffing, planning, and people management.

• Responsible for overseeing all activities within a team
• Monitor team progress and keep team members motivated
• Keeping track of and structuring various tasks, employees and documents
• Led team of 15 members while providing exceptional customer service
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly
• Started career as a customer care executive and after a year got promoted as an assistant team leader
• Worked with various processes
• Adherence to Procedure of staff compliance to the call scripts, processes and methods given by the company.