Rachna Singh
Faridabad
Summary
Professional sales-focused manager with 12+ years of management experience in diverse fields. a proven history of building relationships with satisfied customers. Equally skilled as a management leader and meticulous number cruncher focused on overall operational performance. Communications and relationship management professionals with strong backgrounds enhance cross- functional collaboration. Skilled in establishing strong channels of communication between departments.
Overview
15
15
years of professional experience
Work History
Senior Manager
Incredible Management Services
Gurgaon
06.2024 - Current
- Buzzwork: In the UAE, Buzzwork is the broker company that offers international plans for Zurich Insurance.
- Exceeded the direct online sales goals for life insurance consistently, achieving 100% over target for $2,500 in consecutive quarters.
- Led and motivated a team of sales professionals to surpass their individual targets
- Ninety-five percent of the policies were issued.
- DotPe Capitals: In India, DotPe Capitals is providing lending services from multiple lenders.
- Dotpe Capital offers both personal and business loans to salaried individuals and self employed.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel, including recruitment, training, scheduling, performance reviews, and disciplinary actions.
- Ensured compliance with safety regulations and company policies and procedures.
Manager Sales Operations
I-Energizer Pvt. Ltd.
Gurgaon
04.2021 - 05.2024
- Bank On Us: In the UAE, Bank On Us is the broker company that offers international plans for Zurich Insurance.
- Exceeded the direct online sales goals for life insurance consistently, achieving 120% over target for 30000 USD in consecutive quarters
- Led and motivated a team of sales professionals to surpass their individual targets
- 95 percent of the policies were issued
- Kotak Mahindra Life Insurance: In the Kotak Process, we are working on affiliate & organic term leads
- Using a team of sixty associates, we were hitting the target at 100%
- To guarantee that calls would be conducted in compliance
- Maintaining the SLA during calls is necessary to make sure
- Presenting the clients with the Weekly & Monthly Business Review, which will discuss data quality, conversions, ATS, and NOPs
- Conducted interviews with and hired people who would enrich the team's experience base
- Technical issue resolution with quick IT team coordination
Assistant Manager
IndiaMart Intermesh Ltd
02.2016 - 03.2020
- Online B2B Marketplace
- To penetrate all targeted accounts and originate upselling opportunities for the company's products and services.
- To set up and deliver sales presentations and product/service demonstrations on a daily basis.
- Will be responsible for client retention, services, and renewals via telecalling and field.
- Current /C+1/C+2 target should be met.
- Taking care of C-SAT and SLA.
- To be an interface between the customer and internal support teams, to ensure that the customer receives the best possible service from the company.
- To ensure that all payments are collected as per the company's payment terms
- Achievement of monthly, quarterly & yearly business plan
- Implements location-specific and area quality goals and action plans in order to achieve quality standards
- Premium services should be live on time on online portal
- Online B2B Marketplace
- Coordinated with other departments to ensure smooth flow of operations.
Senior Team Leader
Axis Cogent Global Ltd
11.2011 - 01.2016
- Telecom Sales
- Provides leadership, support and guidance to facility management
- Directs, administers and controls the day to day operations and activities of facilities and programs in an assigned area
- Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
- Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR
- Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions
- Improved team efficiency and productivity by restructuring workflow and managing assignments
- Measuring sales and total calls done per by per agent
- Assessing team's efficiency and degree of accessibility by maintains AHT as per process requirement
- Arranging Team meetings focusing on targets and achievement
- Attrition Control
- Responsible for Quantitative and qualitative Productivity
- Adherence to Procedure of staff compliance to the call scripts, processes and methods given by the company
- Staffing, planning, and people management
Assistant Team Leader
Trinet Solution Pvt. Ltd
10.2009 - 09.2011
- Responsible for overseeing all activities within a team
- Monitor team progress and keep team members motivated
- Keeping track of and structuring various tasks, employees and documents
- Led team of 15 members while providing exceptional customer service
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Started career as a customer care executive and after a year got promoted as an assistant team leader
- Worked with various processes
- Adherence to Procedure of staff compliance to the call scripts, processes and methods given by the company
Education
B.Com - Pass
Delhi University
Delhi08.2004
Sr. Secondary - Commerce
Gita Convent School
Faridabad03.2001
Skills
- Excel
- Continuous Learning
- Adaptability
- Time Management
- Problem Solving
- Interpersonal Skills
- Customer Centric
- Communication Skills
- MS Office
- Process Improvement
- Revenue Generation
Languages
First Language, C1 Advanced
Personal Information
Title: Operations Manager (Sales & Services)
Keyimpactareas
- Operations Management
- Quality Audits, RCA & Compliance
- Process Excellence & Transition
- Customer Service
- SLA / TAT Management
- Escalation Management
- Stakeholder Management
- Cost-Benefit Analysis
Timeline
Senior Manager
Incredible Management Services
06.2024 - Current
Manager Sales Operations
I-Energizer Pvt. Ltd.
04.2021 - 05.2024
Assistant Manager
IndiaMart Intermesh Ltd
02.2016 - 03.2020
Senior Team Leader
Axis Cogent Global Ltd
11.2011 - 01.2016
Assistant Team Leader
Trinet Solution Pvt. Ltd
10.2009 - 09.2011
B.Com - Pass
Delhi University
Sr. Secondary - Commerce
Gita Convent School
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