Rachna Yadav

Project: CIS, Client: Thameswater (UK)

• Gathered and defined customer requirements to develop clear specifications for project.
• Maintained routine communication with clients to assess new project requirements, overall satisfaction, resolve complaints and understand any gaps.
• Documented technical workflows and knowledge for education of newly hired employees.
• Mentored junior team members, providing educational expertise on technical concepts.
• Maintained project schedules by managing timelines and making proactive adjustments.

Project: CA-MMIS, Client: DHCS(Department of health care services)

• Gathered and defined customer requirements to develop clear specifications for project plans.
• Translated verbal customer requirements into written use cases and testable development stories.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Provide 24/7 support for client applications including maintenance and enhancement of client applications as per business requirements.
• To conduct status meetings with team and provide status on the ongoing tasks to project manager.
• To create knowledge repository for project

Project: Epricer, Client: IBM US

• Worked closely with onsite coordinator for requirements gathering, prepare functional specification, technical specification and implementation of mainframe solutions.
• Serve as focal point to communicate and resolve interface & integration issues with other teams.
• Define delivery phases of projects including activities, sub-activities and milestones.
• Worked closely with relevant teams internally to ensure alignment & coordination across multiple applications for successful implementation and integration testing.

Project: DBS, Client: DBS (Development bank of singapore)

• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Checked client code for bugs and weaknesses using approved troubleshooting methods.
• Reviewed code and worked with development teams to correct problems, run test scenarios and prepare for deployment.
• Performed first level of on-call support for batch process and given solutions to Sev1 & Sev2 defects.

Project: Pay3000, Client: SEI Investment

• Collaborated effectively with members of software development team and personnel in other departments.
• Wrote clean, clear and well-tested code for various projects.
• Investigated technical challenges to identify root cause and provide expedient resolutions.
• Documented technical workflows and knowledge for education for newly hired employees.