Radeep Manjunath G
Investment Banking
Bengaluru
Summary
Strategic professional with over 15 years of experience in the areas of Cash Operations FX Investigation, USD & EUR Payments Investigations, Regulatory / OFAC Instigation, ACH, Command Center, Business Monitoring and rich exposure in preparing various reports, managing transaction and payments investigation and UAT Testing; Cash Operations /Management Application Testing ; Manual Testing (UAT). Experienced in international payments (Preferably USD payments) for core Cash domain; knowledge of all swift messages and well verse with latest swift standards. Rich exposure in testing principles and techniques in accordance with the ISO standards. Knowledge and experience in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle. Capabilities in establishing and enforcing Standard Test Processes and Deliverables (including defect management and quality metric reporting) within the gated process to streamline testing and support testing efforts. Proven expertise in Pacs 008, pacs009 and Pacs009cov, ISO Message, SWIFT-GPI, GSRP, MT103, 202, 202COV, 192, 199, Clearing system - FED, CHIPS, EBA, TARGET, Regulatory - OFAC, EMBARGO, AML, FATF. Natural Leader: coached the Cash Management Operation team members to achieve the desired level of productivity and competency; ensured team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Senior Manager (Business Analyst & UAT Testing)
TATA Consultancy Services
01.2025 - Current
- Experience of working within a business analysis or solution design role, within financial services.
- Functional: Electronic Payments (CHAPS, SWIFT, SEPA know-how), New regulation: ISO20022, Data mapping experience, message mapping experience
- Someone who can operate independently and isnt phased by senior stakeholders to ascertain requirements etc.
- Someone with an experienced skill level and not new to business analysis. They will need to be a self starter.
- Experience in mapping AS IS and TO BE customer journeys or business processes, ensuring final outcomes deliver customer and colleague satisfaction, are efficient and have all necessary controls and governance in place.
- A high level of proficiency in defining functional and non-functional business requirements, with the ability to clearly articulate them, manage stakeholder conflict and identify key decisions.
- Ability to facilitate, lead and capture outputs from workshops.
- Ability to complete traceability between Business Requirements and Design Docs and Test.
- Skilled in identifying and presenting solution options.
- Strong communication, influencing and negotiation skills to manage business stakeholders, helping them to see and understand the solution options and the decisions that need to be made, communicating progress at various levels.
Operation Manager – Senior Assistant Vice President (Cash Operations)
Wellsfargo Pvt. Ltd.
01.2024 - 07.2025
- Successfully transition the FX investigation process and managing the team of 15 members.
- FX Investigation and Multicurrency Investigation.
- FX deal and offset booking.
- FX nostro accounts reconciliation.
- Loan and Trade FX deal booking.
- Power BI integration
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Associate Manager - UAT Testing (Cash Operations)
Standard Chartered Bank Global Services Pvt.Ltd.
01.2022 - 01.2024
- UAT testing: providing Support/Managing the Project of Fraud Application, Payment Application, Investigation Application.
- Leading the projects end to end.
- Preparation and reviewing the test cases.
- Providing the walk through to BA, Development team and to ops.
- Coordinating with SIT and IT to fix the issues and Raising the JIRAs for defects. (Defects management).
- Sign of preparation and review.
- Closely working with Product development.
- Managing the operations of the Cash Management Operations including Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) in ensuring consistent delivery of high quality services to customers and meeting objectives
- Achieving service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)
- Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time
Deutsche Bank Global Services Pvt. Ltd.
01.2010 - 01.2022
- Managing the USD Payments investigation , OFAC, ACH Investigation, Business Monitoring team , Command Center and UAT Testing for Investigation Application.
- Monitoring client’s inquiries related to banking transactions and identifying the problem and resolving the same in a specific time frame
- Providing approvals for the authenticated swift messages and transactions (3ed Level Approval
- Maintaining the reports as per the prescribed Service Level Agreement
- Conducting the Training / Development to new Joiners
- Tracking team report and preparing monthly performance for Team
- Preparing ISO document for team
- Conducting the year end performance review to team
Education
M.com -
TNOU
BBM - Finance
BTL College
01.2008
Skills
Cash Operations
Rewards & Recognition
Star of the Month Award 2011, Star and Spot of the Month Award, Four Times Star Award and Twice Spot Award for the best performance at work, Employee Of the Month 2014
Significant Highlights
- Successfully achieved the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries
- Rolled-out appropriate quality management systems and achieved the quality objectives and standards set
- Contributed ideas for improvement on processes, procedures, end-to-end processing, to team management
Timeline
Senior Manager (Business Analyst & UAT Testing)
TATA Consultancy Services
01.2025 - Current
Operation Manager – Senior Assistant Vice President (Cash Operations)
Wellsfargo Pvt. Ltd.
01.2024 - 07.2025
Associate Manager - UAT Testing (Cash Operations)
Standard Chartered Bank Global Services Pvt.Ltd.
01.2022 - 01.2024
Deutsche Bank Global Services Pvt. Ltd.
01.2010 - 01.2022
BBM - Finance
BTL College
M.com -
TNOU