Radeep Cyriac Paul

• Management and Overall responsibility of Service Delivery of multiple accounts and leading portfolio from offshore for ANZ region
• Accurate forecasting of revenue from Portfolio and achieving target of 24 Million
• Maintained excellent relationships with customers thereby expanding scope of work and generating new bushiness.
• Overlooking delivery and building required competency to go above and beyond and thereby achieving highest score on CSAT scores.
• Aligning various customer's business needs with Project Teams
• Coordinated and led internal and external team meetings
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals

• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars
• Maintained proper staffing levels to guarantee timely and accurate deliveries for 12 accounts
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times
• Coordinated new hire recruitment, training and development
• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff
• Interfaced effectively with key accounts, answering questions and delivering exceptional service
• Contributed to internal and external account reviews
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support
• Coordinated and led internal and external site team meetings
• Enhanced service delivery by developing and implementing efficient processes.

• Lead for team of 12 DBA’s across three DB platforms (Oracle/Sybase/MSSQL)
• Perform transition of work from business aligned teams to Global team.
• Provide GAP analysis and work towards continuous improvement.
• Provide level-2/3/4 support for UBS as part of global database support team.
• Team provides support for five business streams across UBS business. Duties include to help clients in capacity planning, DB support, performance tuning, server configuration and escalations from other teams
• Coordinating with Engineering teams for service improvements and bugs in UBS toolkit
• Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality product offerings
• Investigated and corrected problems with printers, copiers and other peripheral devices
• Boosted productivity by providing comprehensive user training on new technology systems and software applications
• Reduced downtime through proactive maintenance, troubleshooting, and problem resolution for critical systems
• Championed innovative approaches to problem-solving through continuous research on emerging technologies in the field

• Worked in UBS as a senior MSSQL/SYBASE DBA supporting databases for more than 5 critical applications.
• Responsibilities include providing support for all servers in Investment banking and wealth management systems. Ensuring smooth operations by troubleshooting and fixing issues while working along with the business aligned teams and the Engineering team.
• Joined as Shift Lead at client Credit Suisse for support of Sybase and MSSQL servers. The role of shift lead was to ensure proper support of database issues, provide technical assistance, and handle production escalations and outages.

• Worked in multiple roles and contributed tremendously in the growth of the firm. For the first two years worked as a production DBA for the client Lehman Brothers. The support was for a 24*7 model. On completion of two years moved to account management and consultancy. I was the point of contact for DB Services for various clients. The job portfolio included interviewing and training candidates for the client. Building processes for effective flow of business and reducing costs and implementing scripts to automate tasks. Some of the key clients included CITOS, Nuware, Ocwen Financials and Dhanalakshmi bank .
• I was instrumental in building a partnership with Sybase (India). The partnership was to provide product support, presales, consultancy and POC for Sybase clients in India. I was covering support for ASE, MSSQL and Replication Server across versions.

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Joined Ewak Compusoft as a junior Sybase DBA and went on to manage sites for clients Indian Oil Corporation and IBP.

Support was on a day to day basis that included doing regular health check of data servers, troubleshooting, scheduling and performing maintenance activities.

Enrolled for course in Sybase Database Administration and Replication server.

Course was designed to understand RDBMS concepts and build strong understanding of DBA skills.

Started my career as a data analyst for market research agency called NFO MBL.It was third largest market research agency in world. My work included programming in a DSS environment and managing databases using MSSQL Server 6.5 and other statistical packages.