Radha
Karnal
Summary
Dynamic Customer Service Representative with a proven track record at Country Delight, excelling in customer satisfaction and conflict resolution. Leveraging strong call handling and data entry skills, I consistently enhanced service levels and fostered positive customer relationships, ensuring effective support and quality assurance in every interaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Country Delight
Karnal
04.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
BBA - Commerce
Government Model Girls College
Karnal08-2018
Skills
- Customer service
- Data entry
- Call handling
- Customer relationship management
- Quality assurance
Affiliations
- Took Part in Quality Champion Competition and won Second Prize.
- Won 200 metre Race in College Marahon.
Certification
- Completed Microsoft Excel course from SS Institute Karnal.
Timeline
Customer Service Representative
Country Delight
04.2021 - 04.2022
BBA - Commerce
Government Model Girls College
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