RADHA HIRAKKI
Bengaluru
Summary
Experienced professional with 5+ years in PMO and operations management roles, specializing in process efficiency, stakeholder coordination, and project execution. Proven success in leading cross-functional projects, ensuring timely delivery of business and IT programs, and managing risks and change requests. Skilled in maintaining clear communication, and delivering accurate documentation across all project stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager - IT PMO
Aster DM Healthcare
08.2024 - Current
- Collaborated with senior management to establish PMO processes, with a strong focus on project monitoring, tracking, and the evaluation of PMO tools to enhance project governance.
- Acted as Change Manager during CAB calls, reviewing, assessing, and approving IT change requests to ensure alignment with business goals.
- Facilitated and documented CAB meetings, collaborating with stakeholders to evaluate change requests, and maintain accurate change records.
- Designed and implemented the IT Leadership Governance structure in collaboration with the CIO; ensured cadence meetings were scheduled and documented.
- Independently led multiple IT projects, ensuring high-quality deliverables, and timely execution across domains such as migration, cybersecurity, and awareness programs.
- Owned and streamlined the India IT Action Items Register, optimizing the process for capturing, tracking, and reporting ongoing IT initiatives, and deliverables.
- Managed the IT Agreement Tracker, ensuring timely updates and coordination with all business units for contract tracking, renewals, and compliance.
- Led weekly status and project calls to provide timely updates, track progress, and ensure alignment across stakeholders, and project teams.
Associate PMO
Go digit General Insurance Company
12.2022 - 08.2024
- Reported to the director of the company, managing the PMO and providing support in project planning, execution, and monitoring.
- Managed two major projects to provide team members with insights, define their goals, and work backwards. Obtained the consents of stakeholders and the legal team, as well as being a bridge between the Product Team and the Operational Team.
- The primary point of contact within the organization for all project-related communication.
- Coordinating and collaborating with stakeholders, including team members, clients, vendors, and executives, to ensure effective communication and alignment throughout the project lifecycle.
- Assisted project managers in planning and executing milestone projects. Coordinated project activities, tracked progress, and ensured adherence to project timelines. Identify and mitigate risks and issues that may impact milestone achievements.
- Developed and maintained project dashboards, status reports, and performance metrics to provide timely updates to the Director, and other stakeholders, regarding project progress, milestones, and issues.
Operations Manager- Consulting & Analytics
ICICI LOMBARD || AUTONINJA
12.2019 - 11.2022
- Created support launch plan and provided launch support in collaboration with product launch teams.
- Handled 400+ clients all over Southern India.
- Accomplished action plans by implementing quality, productivity, and customer service standards.
- Prepared and presented launch status reports and executive presentations.
- Identified and analyzed data to establish and identify problem statements.
- Established strong relationships and partnerships with contact manufacturers and accomplished the objectives of the task.
- Assisted in product management and coordinated the reporting process with managers and zonal heads in weekly meetings.
Intern
Aequs Aerospace PVT LTD
07.2019 - 08.2019
- Learned about manufacturing and cycle time processes of aerospace parts in the manufacturing and production department of the plant.
Education
Bachelor of Engineering - Mechanical
KLE Dr. MS Sheshgiri College of Engineering And Technology
Belgaum06-2019
Skills
- Project management
- Stakeholder engagement
- Project management methodologies
- Change management
- Project tracking
- Risk assessment
- Vendor relationship management
- Customer relationship management (CRM)
- Product marketing
- IT governance
- Team collaboration
- Customer data analysis
- Business relationship improvement
- Process optimization
Certification
- Certification in MS Excel
- Certification in PMP
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Assistant Manager - IT PMO
Aster DM Healthcare
08.2024 - Current
Associate PMO
Go digit General Insurance Company
12.2022 - 08.2024
Operations Manager- Consulting & Analytics
ICICI LOMBARD || AUTONINJA
12.2019 - 11.2022
Intern
Aequs Aerospace PVT LTD
07.2019 - 08.2019
Bachelor of Engineering - Mechanical
KLE Dr. MS Sheshgiri College of Engineering And Technology
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