RADHA KRISHNAN

Dynamic, dedicated & multi-faceted professional having multi-cultural and diversified experience in driving large engagements for global clients, providing support and executing broad-based delivery & transformation strategies Team-driven scrum master knowledgeable in task prioritization, risk management and workflow optimization. .

• Certified ScrumMaster (CSM)
• ISTQB Foundation Level
• Infosys Mobile Tester Certification

• CRM Transformation Program, BMO (Bank Of Montreal), 01/2021 - Present, Test Manager /Scrum Master, The objective of this program is to drive more profitable, relevant, customer conversations across every touchpoint and business segment yielding incremental revenue and reduced costs through a one-bank approach., Coach and mentor the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand., Facilitate scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives., Identify and report progress via appropriate metrics., Actively involved in all the STLC process of modules developed by team; conducting Functional Testing and integration testing of the modules developed by team, Aid the team in determining suitable commitments for product backlog items and sprints., Remove impediments or guide the team to remove impediments by identifying the appropriate source/resolution., Enable the team to self-organize and fill in the intentional gaps left in the agile/scrum frameworks., Understand and coach processes to the team., Identifying the test cases for automation suite and responsible for maintaining the Automation suite and regression suite with updated changes, Responsible for creating Test Strategy and Test Plan documentation
• AFS Vision - Servicing, Truist Financial Corp, 12/2018 - 12/2020, Senior Test Lead, Truist Financial Corp., is one of the largest financial services holding companies in the US. Truist offers a wide range of financial services including retail and commercial banking, investments, insurance, wealth management, asset management, mortgage, corporate banking, capital markets and specialized lending., Coordinating with clients at onsite to understand the business need, client processes, and functionality of the project and worked efficiently to meet targets and deliver solutions in accordance with HCL's quality control standards and business practices and procedures, Requirements gathering and Project quality control, Knowledge Management activities and mentoring new members of the team, Handling customers to provide right level of information to the customer and the manager and to undertake offshore specific activities of the project to ensure successful delivery of the project.
• Business Insurance, Travelers Indemnity Company, 09/2015 - 07/2017, Technical Test Lead/Onsite Coordinator, Travelers Indemnity Company - Travelers Companies is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U.S. personal insurance through independent agents., Requirement gathering on development projects, Incident/Problem management, Enhancement and support, Project quality control, Handling customers to provide right level of information to the customer and the manager and to undertake onsite specific activities of the project to ensure successful delivery of the project.
• American Express Wallet, American Express, 03/2014 - 03/2015, Technical Test Lead/Onsite Coordinator, Amex wallet is dedicated to pursuing new forms of payments and digital commerce that open American Express to new customer segments, new geographies across the world, and new products and services., Preparing UAT Plan, Coordinating the offshore members, attending daily stand-up calls and attending bi weekly Sprint planning call, Participated in Sprint Planning meetings to hear user stories and acceptance criteria to understand system impact and provide input on testing requirements, environment needs, non-functional requirements and effort estimates for testing deliverables, Coordinating with the onsite/offshore testers, SME and developers for resolution of defects and consolidating the status reports on Iteration basis. Defects were tracked, reviewed, analyzed and compared with TFS.
• Lowe's Mobile Application Testing, Lowe's Companies Inc., 02/2013 - 03/2014, Onsite Coordinator, Lowe's Companies Inc. is the second largest home improvement retailer in the United States, based out of Mooresville, North Carolina. The project involves testing Lowe's Retail Mobile App (Android and iOS) with various devices., Involved in requirements gathering, design, build, testing, implementation and support of and Service Oriented Architecture based application., Performed testing on multiple platforms such as iOS and Android. Worked extensively on Apple and Samsung devices., Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight timeline.
• Industrial Financial Services (IFS), Technip, 10/2010 - 01/2013, Technip is a company that carries out project management, engineering and construction for the energy industry. Industrial Financial Services (IFS) - A Business Transformation program to deliver a single global ERP solution based on IFS, across Engineering and Vessels Operations., Analyze business requirements and interact/coordinate with business analysts and Development team to convert business requirements to testable requirements., Involved in Execution of test cases from Quality Center for ERP tool. Coordinating with the onsite/offshore testers and developers for resolution of defects and consolidating the status reports on Iteration basis., Defect prevention anchor, Knowledge Management activities, Mentoring of new members of the team
• Funding Request, Kimberly-Clark, 06/2008 - 01/2010, Funding Request is a Web based application used to track the Funding Requests raised by Kimberly-Clark's Consumer sales force team., Analyze business requirements, Enhancement and support, Project quality control, Liaising with business and offshore connects in order to get clarity on incidents if needed and resolve them at earliest to improve ticket TAT (turnaround time).