Food
Radha Krishna R
LEAD HANDLING COMPLAINTS
Bengaluru
Summary
Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in [E Commerce] practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Overview
24
24
years of professional experience
5
5
Languages
Work History
Client and Customer Service (Escalations) as Lead
Reward360 Global Services Pvt. Ltd
01.2010 - Current
- Company Overview: E Commerce/Digital Operation
- Handling Client and Customer Complaints
- Ensuring No Zero Tolerance
- Ensuring Complaints & MIS Tracker is Updated with client on Daily Basis
- Interacting with Partner (Cleartrip, Yatra, IRCTC, RedBus, GOIBIBO, EMT ) & Internal team to ensure all the resolutions are received smoothly within TAT
- EOD Customer happiness is my motto
- Industry - Supply Chain Management (Digital E Commerce)
- (Clients) - HDFC, SBI, ICICI, Axis, HPCL, Payback
- Identify requirement for goods and services from all business units develop sourcing/outsourcing
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Supervised operations team to support operational excellence and excellent customer service
- Mentored team members to enhance professional development and accountability in workplace
- E Commerce/Digital Operation
Senior Executive
Aegis BPO
01.2006 - 01.2008
- TATA DoCoMo call center Service (Inbound)
- Set clear goals to monitor targets and offered real-time input on performance and motivation
- Providing information & resolutions to address customer’s complaints
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Managed over 50+ customer calls per day
Executive
Shriram Chits
01.2001 - 01.2005
- File arbitration cases at sub-registrar Office
- Handling Field Operations (Document verification & business enhancement)
- Approaching new customers to join the shriram chits with offering exacting benefits & closing deals
Education
SSLC -
Florence English High School
Bengaluru, KAP.U.C - undefined
Dayanand pre university college
Bengaluru, KAB.A - undefined
Gitam University
Bengaluru, KASkills
- Loyalty Program Management
- Operations Management
- Customer Relation
- Client Relation
- Handling Escalations
- Warehousing Functions
Personal Information
- Spouse's Name: Radha Mani
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare the above information is true as per my knowledge.
Interests
Long Drives on Bike
Have Visited, Esha Foundation Karnataka, Penukonda Fort, Manthralaya, Dharmasthla, ThiruvanaMalai, Vellore Golden Temple, Kolli Hills
Timeline
Client and Customer Service (Escalations) as Lead
Reward360 Global Services Pvt. Ltd
01.2010 - Current
Senior Executive
Aegis BPO
01.2006 - 01.2008
Executive
Shriram Chits
01.2001 - 01.2005
P.U.C - undefined
Dayanand pre university college
B.A - undefined
Gitam University
SSLC -
Florence English High School
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