Radha Singh

• Coordinated daily administrative operations and streamlined workflow processes.
• Provided exceptional customer service through telephone, email, and face-to-face interactions, enhancing client relationships.
• Resolve customer inquiries and complaints while ensuring high satisfaction levels.
• Maintained and organized confidential records, reports, and documentation to support compliance and operational integrity.
• Coordinate with stakeholders and support compliance activities.
• Monitor service quality and operational efficiency.

• Acted as the first point of contact for clients and visitors.
• Coordinated front desk operations, handling calls, emails, and customer support requests to ensure smooth communication.
• Facilitated client assistance with documentation, visa applications, and service requests, streamlining their processes.
• Assisted clients with documentation, visa applications, and service requests.
• Maintained customer databases and follow-up records.
• Coordinated with government departments and external authorities.

• Delivered customer service and resolved complaints to enhance customer experience.
• Responded to customer inquiries via phone, email, and chat to ensure timely support.
• Built strong customer relationships and improved customer satisfaction.
• Maintained accurate customer records and interaction logs to streamline follow-up processes.
• Maintained customer records and interaction logs.
• Collaborated with teams to ensure timely service delivery.

.Duties Guest Arrival & Departure: Welcome clients warmly, manage smooth check-in and check-out processes, and handle room assignments or VIP arrivals.

.Inquiry & Request Handling: Answer phone calls, address face-to-face or digital guest queries, and fulfill special room or service requests promptly.

.Complaint Resolution: Listen to client feedback or complaints, take quick action to fix issues, and ensure guest comfort and happiness.

.Interdepartmental Coordination: Work closely with housekeeping, maintenance, and food & beverage teams to prepare rooms and deliver requested amenities.

.Profile Management: Maintain accurate guest logs, notes, and preferences using hotel property management software (like Opera PMS).