Radha Venkatraman
Service Excellence and Training & Development
Summary
Results-driven business and services excellence professional with 16+ years of experience in building business and customer relationships, developing effective business strategies, and driving profitability through training and development initiatives. Highly self-motivated and adaptable, I excel as a transformational leader, working independently and managing cross-functional teams. Exceptional communication skills enable me to make critical decisions during challenging situations. Certified psychology counselor accredited by NHCA, as well as a certified ODCM consultant and POSH Trainer accredited by CPD, SHRM, and HRCI.
Overview
2022
2022
years of professional experience
4022
4022
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Head of Customer Services
Australian Turntables
9 2021 - 9 2024
- Global business manager with strong focus on building business and customer relationships, identify & implement business excellence tools, sales and service support strategies, build opportunities that further supports organizational goals
- Spearhead business development activities to achieve breakthrough performance
- Develop and execute effective CRM tools including global business and service excellence management
- Collaboration with Australia India Trade Commission for new customer acquisition
- Sales and marketing campaigns including expos
- Recruitment and Training of O&M team for projects
- Agency Management
- Key Achievements: Break-through in the new territory, 200% increase in sales turnover
Global Service Excellence Manager
FLSmidth Pvt. Ltd
01.2019 - 08.2021
- Implement business/profit boost strategies
- Implement Global Business excellence Tools for business sustainability and profit boost
- Strategize, device, launch, and global Implementation of sales and service productivity tools, applications and projects to improve operational performance
- Analyze financial metrics, or other key performance indicators for improvement
- Competency baseline, development & Measurements to improve people efficiency
- Process Standardization
- CRM, analyze sales metrics/data
- Spearheaded projects to support Customer Excellence
- Develop and implement sustainable best practices across Customer Excellence to improve efficiency and effectiveness of Customer Excellence operations
- Develop & Implement efficient Customer Excellence techniques and tools/systems
- Spearheaded implementation of Knowledge Management System, Proposal Management System, Field Service Checklist tools etc
Senior Specialist-Global Training Institute
FLSmidth
12.2010 - 12.2018
- Spearheaded LMS, Global Library tools implementation
- Training & Development management for external customers & Internal Employees both offline and online
- Training Sales & Marketing, Mapping, Planning and Designing
- Hosted Technical Trainings, Seminars, International Symposiums
- Adapting new methodologies, training the trainers & cross functional collaboration
- Constant business relations with over 60 clients, sales pipeline development with consistent revenue boost upto 50%
- Spearheaded CSR Initiative - Technical Community college
- Key Achievements: Consistent revenue boost upto 50%, Exceeded sales targets upto 20% and activity metrics, KPIs at the level of 170% and 25+ new clients every year, 10% increase in order pipeline every quarter, Best performer for the years 2013/14, 2015/16, Innovation Day, Make a Pitch Title winner - 2018, Hosted various internal corporate cultural, Innovation day, Women empowerment & Employee Engagement programs
Service Provider (Randstad)
Accenture Services Pvt. Ltd
07.2009 - 11.2010
- Management of Front office, Administration, Health and Wellness of employees, Safety Management and mockups, Event Management, Audits and Statutory Compliance, SLA of suppliers and Inventory Management
- Key Achievements: Best performer for the year 2009-2010, Vendor Trainings & Wellness programs
Customer Relation Executive
IBM Dhaksh
07.2008 - 06.2009
- Customer support in sales and service
- Key Achievement:
Education
MBA - Marketing
Alagappa University
05-2012
Master of Science - Bioinformatics
Bharathidasan University
04.2001 - 01.2007
B. Ed - Science
Tamilnadu Teachers Education University
B. Sc - Chemistry
Bharathidasan University
05-2004
Skills
Communication
Customer Service
Teamwork and Collaboration
Multitasking Abilities
Team Management
Time Management
Collaboration
Negotiation
Sales strategies
CRM
MS Office
Digital presentations
Training & Development
People development
Motivational speaker
Life Skills Coaching
Certification
Organizational Development & Change management certification by SHRM & HRCI
Trainingspecialties
- Child, Adolescent and Parent Counselling
- Emotional Intelligence
- Coping with Stress and Emotions
- Creative Thinking and Communication
- Problem Solving and Decision making
- Empathy and Relationship
- Self-awareness and Self-esteem
- Pep-up talks
- Corporate Trainings
- POSH Training
- Diversity and Inclusion
- Gender Sensitization
- Unconscious Bias
- Inclusive Leadership
- POSH Awareness Programs
- POSH Train-the-Trainer
- Lead IC Capacity Building sessions
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Organizational Development & Change management certification by SHRM & HRCI
10-2024
Fellowship in Psychology counselling from NHCA Singapore
09-2024
POSH Certified trainer, CPD, HRCI, SHRM
08-2024
Gender Sensitization, Diversity & Inclusion by CPD, SHRM & HRCI
08-2024
Global Service Excellence Manager
FLSmidth Pvt. Ltd
01.2019 - 08.2021
Senior Specialist-Global Training Institute
FLSmidth
12.2010 - 12.2018
Service Provider (Randstad)
Accenture Services Pvt. Ltd
07.2009 - 11.2010
Customer Relation Executive
IBM Dhaksh
07.2008 - 06.2009
Master of Science - Bioinformatics
Bharathidasan University
04.2001 - 01.2007
B. Ed - Science
Tamilnadu Teachers Education University
Head of Customer Services
Australian Turntables
9 2021 - 9 2024
MBA - Marketing
Alagappa University
B. Sc - Chemistry
Bharathidasan University