Radha Kireeti Garnepudi
Hyderabad
Summary
Business professional with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in stakeholder collaboration.
Overview
3
3
years of professional experience
Work History
Business Analyst
Finsol Consultancy PVT LTD
06.2021 - 11.2024
- Organized and facilitated requirement gathering meetings using interviews, questionnaires, document analysis, brainstorming sessions, and focus group discussions to mitigate ambiguity in the requirement.
- Created and delivered comprehensive requirement documents and Functional Specification documents
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement resulted in timely and faster execution of project by 15%.
- Acted as the central point of contact for project activities, liaising with stakeholders, delivery managers, and project managers ensuring the requirements align with business goals resulting in 96% customer satisfaction.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions. Developed technical and functional solutions for the business requirements.
- Conducted user acceptance testing to ensure solutions met business requirements.
- Developed high-quality SOP documentation for LEVEL 1 production activities (Operations) to support training efforts, helping employees fully understand new systems and procedures.
- Drove operational efficiency by automating routine tasks and reduced manual operations by 60%.
Deputy Manager
ICICI Bank Ltd
01.2020 - 06.2020
- Managed a portfolio of 300 customers as a dedicated relationship manager.
- Maintained positive customer relations by addressing front-end customer queries/problems and provided effective resolutions.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
Education
PGDB -
Manipal Academy of Higher Education
04.2020
BE - EEE
SCSVMV University
11.2017
Skills
Technical skills:
- Microsoft Office
- Service Now
- SQL (Basics)
Hard Skills:
- Problem Solving
- Software development life cycle
- Gap analysis
- Business solutions development
- Documentation
Timeline
Business Analyst
Finsol Consultancy PVT LTD
06.2021 - 11.2024
Deputy Manager
ICICI Bank Ltd
01.2020 - 06.2020
BE - EEE
SCSVMV University
PGDB -
Manipal Academy of Higher Education
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