Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
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RadhaKrishna Malkapuram

RadhaKrishna Malkapuram

Hyderbad

Summary

Seeking an opportunity in a reputed organization that offers enhancement of my knowledge and challenging environment so as to grow along with the objectives of the organization.

Overview

3
3
years of professional experience

Work History

Process Executive - Voice

Cognizant Technology Solutions Ind Pvt Ltd
Hyderbad
09.2021 - 07.2024
  • Worked as an engineer in the Service Desk for IT-related issues
  • Resolved customer concerns and boosted retention by offering thorough problem solving and active listening
  • Experience in handling calls, chats, and emails, and able to communicate their queries and issues.

Education

Electronics And Communication Engineering -

DRK College of Engineering And Technology
Hyderbad

Intermediate -

Narayana Jr. College
Hyderbad

Skills

  • Resolved customer concerns and boosted retention by offering thorough problem solving and active listening
  • 34 months of specialized experience in Service Desk L1 Service Desk Call taking profile
  • Respond to issues reported by users predominantly through voice
  • Identify, investigate and diagnose the issue
  • Provide resolution to user based on inscope process
  • Follows the Incident life cycle categorize document, resolve or assign the Incident to the relevant assignment groups
  • Achieve sia and targets defined
  • Good knowledge in Major Incident Management (MIM) and usage of Ticketing tools
  • Knowledge on M365, MS Office, Active Directory, Hardware and Software related Troubleshooting
  • Excellent verbal and written communication skills with user services skills and etiquettes
  • Received, assigned, resolved and escalated tech help desk requests and tickets
  • Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding
  • Experience in working with an Incident/Service Request
  • Experience in handling calls, chats, and emails
  • Learning SQL and Python
  • Excellent problem-solving skills
  • Customer focused approach to work
  • Capable to handle VIP users
  • Analytical problem-solving
  • Multitasking

Personal Information

  • Date of Birth: 03/07/98
  • Gender: Male
  • Nationality: Indian

Languages

  • English
  • Telugu
  • Hindi

Hobbies and Interests

  • Gaming
  • Cricket

Disclaimer

I hereby declare that the information furnished above is correct to the best of my knowledge and belief.

Timeline

Process Executive - Voice

Cognizant Technology Solutions Ind Pvt Ltd
09.2021 - 07.2024

Electronics And Communication Engineering -

DRK College of Engineering And Technology

Intermediate -

Narayana Jr. College

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RadhaKrishna Malkapuram