Radha Krishna Tiruveedula
Bengaluru
Summary
Results-oriented professional with a strong focus on business process analysis and compliance monitoring. Proven track record in driving operational efficiencies and cross-functional collaboration to achieve measurable outcomes.
Overview
21
21
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
Bengaluru
08.2024 - Current
- Analyzed business processes to identify inefficiencies and improvement opportunities.
- Monitored compliance with internal policies and external regulations consistently.
- Documented process changes and maintained updated standard operating procedures regularly.
- Monitored performance metrics against established goals after implementation of process changes.
- Performed root cause analysis on identified problems in order to recommend long-term solutions.
- Facilitated cross-functional collaboration among departments to ensure successful implementation of new processes.
- Resolved issues arising during implementation of process improvements in a timely manner.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Process Lead
Capita India Pvt Ltd
Bengaluru
09.2010 - 07.2024
- Led process improvement initiatives to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline workflow processes.
- Conducted training sessions for new staff on standard operating procedures.
- Implemented quality assurance measures to ensure compliance with company standards.
- Facilitated communication between departments to resolve operational issues promptly.
- Monitored performance metrics to track progress of improvement initiatives.
- Analyzed data from various sources such as customer feedback surveys, internal reports. to identify areas of improvement.
- Ensured compliance with applicable laws and regulations related to processes within the organization's scope of work.
- Identified process improvement opportunities by analyzing existing processes and developing new solutions.
Senior Executive
Ernst & Young vt Ltd
Bengaluru
10.2006 - 04.2009
- Led strategic initiatives to enhance client service delivery and operational efficiency.
- Collaborated with executives to align organizational goals with client needs.
- Facilitated workshops that engaged stakeholders in problem-solving discussions.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Executive Assistant
Indicom global servicies
Bengaluru
08.2004 - 08.2005
- Managed executive schedules and coordinated appointments efficiently.
- Managed daily invoices, reports and proposals.
Education
Bachelor of Arts - Commerce
Sri Venkateshwara University
Tirupathi04-1997
Skills
- Business process analysis
- Compliance monitoring
- Performance metrics
- Process documentation
- Root cause analysis
- Cross-functional collaboration
Accomplishments
- Won star of the month and quarter awards on numerous occasions towards my hard work and commitment.
Timeline
Business Process Lead
Tata Consultancy Services
08.2024 - Current
Process Lead
Capita India Pvt Ltd
09.2010 - 07.2024
Senior Executive
Ernst & Young vt Ltd
10.2006 - 04.2009
Executive Assistant
Indicom global servicies
08.2004 - 08.2005
Bachelor of Arts - Commerce
Sri Venkateshwara University
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