Painting
RADHA KRISHNA Verma
Associate
Gurgaon
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Officer
OYO Hotels and Homes
Gurgaon
01.2019 - 01.2023
- Critical Safety & Security related Incident Reporting.
- Responsible for reporting safety/security escalations with resolution to Senior Management as part of Emergency Response Team in ORM
- Created an “Emergency Manual”, which stated the entire process was created covering up the Roles and responsibilities, Strategies, KRA's, Emergency Contacts and SRT working was expounded covering up every detail involved in the process
- Restructured the SOP for guests & employees with the arrival of diversified safety & security-related incidents
- Modified the SOS feature in the app which spread awareness amongst the customers about what is SOS help we are dispensing
- Minimized efforts by implementing Toggles which distributed the SOS concerns amongst active team members thereby helping to reduce the TAT.
- Laid down a Covid-19 Tracker to track details of employees and guests working on grounds which gave a live analysis of the cases and assisted management with daily updates.
- Documented a level-wise flowchart to understand and counter to cases we receive on social media
- Response & Resolution in Online Reputation Department
- Handling Consumer Affair Complaints, and also escalations escalated by CEO/CXO of the organisation.
- Operating on Legal Cases with the corresponding team.
Junior Coordinator
Pivotal Role
01.2019 - 01.2023
- Trained and guided new employees about the process to the depth
- Created a level-wise format and organized training’s for the Call centre team
- Improvised the SOS feature that reflected in the app which significantly helped the team in eliminating the superfluous traffic 2019
- Managed data of the process where the team’s FRT & employee’s performance was analyzed.
Vocational Trainee
Hindustan Copper Limited
05.2016 - 07.2016
- Did Summer training (2 months) from HINDUSTAN COPPER LIMITED where I learned functioning of various segments of Copper Mining Plant
- Also, grasped the functioning of motors used in plants to refine copper at various stages
- Analyzed the Gas Turbine Power Plant and made a Flowchart representing the entire Plant for understanding of future Interns.
Education
X -
GPA: 8.80
B.Tech - Electrical Engineering
04.2013 - 08.2017
GPA: 62.50
XII -
03.2012 - 08.2013
GPA: 76.20
Skills
Advanced Excel
SQL
Conflict Resolution
Interpersonal Skills
VBA and Macros
Video editing skills
PowerPoint
Industry awareness
Certification
Excel
Interests
Basketball
Timeline
SQL
12-2022
Excel
11-2022
Officer - OYO Hotels and Homes
01.2019 - 01.2023
Junior Coordinator - Pivotal Role
01.2019 - 01.2023
Vocational Trainee - Hindustan Copper Limited
05.2016 - 07.2016
Arya College Of Engineering & IT, R.T.U - B.Tech, Electrical Engineering
04.2013 - 08.2017
Central Academy School - XII,
03.2012 - 08.2013
Sophia Secondary School - X,