Radha Shyam Behera

Dynamic Physical Security Manager with extensive experience at Fiserv India, adept at risk assessment and emergency response. Proven track record in enhancing security protocols and collaborating with law enforcement. Skilled in team management and developing comprehensive security policies, ensuring a safe environment for personnel and assets.

• Diploma in Fire and Safety Engineering – Global Institute of Fire and Safety
• Certified in CPR-AED & First Aid from MERQURI MEDICA
• Certified in Cardio-Pulmonary Resuscitation (CPR)/First Aid/AED from NIGHTINGALES LIFESAVING SERVICES
• Certified in Life saver from USHA FIRE
• Certified in Basic Fire fighting from USHA FIRE SAFETY
• Preparing and Responding to Active Shooters Incidents from UNDSS

• MS Power Point
• MS Word
• MS Excel
• Email etiquettes
• Good Internet Knowledge
• Iscala
• Triton
• Ving Card Vision software
• Surveillance fusion integrated security management system
• Siemens and Honeywell fire control panel
• Guard tour patrol management system

• Guest complaint handling, Ensure the guest satisfaction.
• Vendor, contractor and visitor management.
• Material movement handling.
• To ensure the safety of guest and staff.
• Patrolling around the property.
• Safety precautions.
• Handling the baggage, vehicle & vapor tracer scanning.
• Handling with contract employees and vendors.
• Attending visitors and direct them.
• Maintaining materials inward note and gate pass of in and out.
• Maintain telephone enquiries.
• To ensure every guest coming to the hotel should be satisfied.
• Allotting the parking slots for the guest.
• Controlling the traffic movement.
• To ensure the cabs reading should be checked before noting the reading.
• Every driver should have the ID card.
• Submitting the daily transport check list to the Transport Manager.
• Managing the Escort Guards Movement.
• To ensure every lady employee should be escorted up to their home in night times.
• Monitoring of CCTV.
• Random check surrounding the perimeters.
• Allowing only permitted personnel only.

• Create and maintain proper records of the materials going out of the Hotel and movement of the staff.
• Supervise and coordinate the movement of Vehicles, owned and hired by the hotel.
• Monitor the movement of the contract / casual labors coming to the hotel.
• Assist in Planning and budgeting the costs for the security department.
• Certified in fire & safety and first aid training programs and ensure that all staff is trained accordingly.
• Periodic checking of the staff quarters and ensures the safety of Associates.
• Develops and implements techniques and systems to prevent or minimize waste, theft or pilferage within the hotel.
• Direct all investigations regarding theft or damage of property and personal injury occurring within the hotel.
• Review the efficiency of all surveillance and fire systems in the unit and recommend improvements.
• Ensure compliance with policies, systems and procedures relating to security and emergency situation.
• Ensure that all records and documents are maintained as per the standard norms of the unit.
• Train the security staff on all the security related topics.
• Train all the departments in the hotel on security and safety topics.

• English
• Hindi
• Telugu
• Oriya

• GYM
• Cricket
• Volley ball
• Listening Music

I hereby declare that the Information given is true to best of my knowledge and belief.

• Capable to look after security arrangements like physical security in the Organization.
• Preparing & implementing operational policies & procedures for security department.
• Security & loss prevention management.
• Firefighting & handling of emergencies like evacuation (specialist in emergency evacuation).
• Capable to look after electronic security arrangements such as Fire panel, CCTV, Fire hydrant, Fire Alarm, Fire Extinguishers, and Aragonite/Factory Management -200 system.
• Conducting of Fire drills / Fire awareness.
• Access rider magnetic lock BGU prevention management.
• Provide Assists in the preparation and updates of the Security Departmental Operations Manual.
• Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Compiles and records data for Security Control.
• Maintains the daily Log Book.
• Ensures the timely submission of all guest/employee incident reports.
• Monitors the reports on any 'Lost and Found' items.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
• Maintains positive guest and colleague interactions with good working relationships.
• Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.

• Father's Name: Harihara Behera
• Date of Birth: 05/03/87
• Nationality: Indian