RADHASHYAM DAS

Assistant Manager – Spares & Billing Service Operations (APAC)

Ingenico International India Pvt. Ltd., Noida | April 2017 – Present

Manage spare parts demand planning across APAC regions including India, Japan, Indonesia, Malaysia, Philippines, Thailand, and Vietnam, ensuring optimal inventory levels and availability

Maintain 100% stock accuracy through SAP (WMS) and ensure timely and efficient dispatch operations

Handle end-to-end outbound order processing using SAP ECC6, ensuring accuracy and adherence to timelines

Prepare, analyze, and present MIS reports covering orders, deliveries, billing, and transportation performance

Oversee monthly billing processes and validate vendor invoices to ensure accuracy and compliance

Track shipments proactively and ensure on-time delivery to meet service level agreements (SLAs)

Monitor KPIs and drive service excellence initiatives across operations

Collaborate with cross-functional teams including logistics, finance, and warehouse for seamless operations

Manage RKI tools lifecycle and operations across APAC regions

Procurement & Purchasing Responsibilities:

Managed end-to-end procurement processes including purchase order (PO) creation, tracking, and vendor coordination

Sourced and evaluated suppliers based on cost efficiency, quality standards, and delivery performance

Negotiated pricing, contract terms, and agreements to achieve cost savings and operational efficiency

Maintained accurate records of procurement activities, including purchases, invoices, and inventory data

Ensured timely procurement of materials to support uninterrupted business operations

Coordinated closely with accounts and warehouse teams to streamline workflows and documentation processes

Monitored stock levels and developed monthly procurement plans based on last 6 Months consumption analysis using Anaplan

Ensured adherence to procurement policies and implemented cost-control and compliance measures

• Monthly preparer PO plan for spare purchase Local and SG also Picked
• Up additional tasks to aid team success
• Managed complaints with calm, clear communication and problem solving
• Handled customer concerns and escalated major issues to supervisor
• Hands-on Experience of maintains the Database of the stock through CIEL(WMS), Responsible for 100 % stock accuracy & Dispatch on time
• Day to Day Processing of Outbound orders through CIEL FW
• End to End customer Support for Transportation and Dispatch of Orders
• Preparation and Analysis of MIS from CIELFW i.e.: Order Reports, Service Delivery Reports, Transportation Reports, Billing Reports & other tools
• Maintains daily MIS Reports and Backend support for Head offices (INGENICO INTERNATIONAL PVT Ltd.)
• Responsible for material management, Delivery Accuracy, utilizing tools and creating necessary reports (Monthly/weekly Reports)
• Responsible for 100 % KPI's for INGENICO INTERNATIONAL PVT Ltd Delivery management: - tracking of shipments and continuous follow-up
• Taking care of Quality aspects of facility, performing 5s audit for INGENICO INTERNATIONAL PVT Ltd & other QSHE activities
• SCHELL AND GROHE account in charge of 3 month …
• KNPS, QMM, MMR, QBR