RADHESHYAM PANDEY
Sr. Team Leader
New Delhi
Summary
Team Leader is responsible for developing the sales team, coordinating sales operations
and implementing sales techniques that allow the business to meet and surpass its sales targets
consistently. Working with customers, suppliers and members, evaluate budgets, P&L and
determine ways to simplify and improve the sales process.
I am entail assigning sales territories, mentoring members of their sales team, setting target,
assigning sales training, full HR of the team and building sales plans. In the role I am also set
goals, identify priorities and eliminate redundant activities to increase sales.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Senior Team Leader
Nirvasa Healthcare Pvt
Delhi
08.2023 - 11.2023
- Set clear team goals and delegated tasks and set deadlines.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Produced weekly, daily and monthly activity reports and forecasts.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
Team Leader
Nirvasa Healthcare Pvt Ltd
Delhi
12.2022 - 07.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Team Leader
Nirvasa Healthcare Pvt Ltd
Gurugram
01.2022 - 11.2022
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
Telecaller
SupportMart Technical Services SupportMart
Gurugram
12.2019 - 12.2021
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaign.
Telecaller
Kudos Ayurveda
New Delhi
11.2018 - 11.2019
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Sourced and pre-qualified leads and identified new business opportunities by dialing Number daily outbound calls to build partnerships and achieve sales quota.
Education
Graduation - B.A(Arts)
Mahatma Gandhi Kashi Vidyapith University
Ballia 07.2015 - 06.2018
High School - PCM
Uttar Pradesh State Board of High School And Inter
Ballia 07.2011 - 06.2012
10+2 - PCM
Uttar Pradesh State Board of High School And Inter
Ballia 07.2012 - 06.2014
Skills
Strategic planning
Delegation
Meeting Management
Key performance indicators
Sales expertise
Performance improvement
Daily workflow improvement
MS Office
Excellent Communication
Self-Motivated
Teambuilding
Timeline
Senior Team Leader
Nirvasa Healthcare Pvt
08.2023 - 11.2023
Team Leader
Nirvasa Healthcare Pvt Ltd
12.2022 - 07.2023
Assistant Team Leader
Nirvasa Healthcare Pvt Ltd
01.2022 - 11.2022
Telecaller
SupportMart Technical Services SupportMart
12.2019 - 12.2021
Telecaller
Kudos Ayurveda
11.2018 - 11.2019
Graduation - B.A(Arts)
Mahatma Gandhi Kashi Vidyapith University
07.2015 - 06.2018
10+2 - PCM
Uttar Pradesh State Board of High School And Inter
07.2012 - 06.2014
High School - PCM
Uttar Pradesh State Board of High School And Inter
07.2011 - 06.2012