Radheesh M

Assistant Delivery Manager

izmo Limited

Bangalore

07.2006 - Current

Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Supervised delivery staff and general productivity.
Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
Coordinated efficient routes and schedules for [Number]-driver team.
Supported customers via telephone, email and at sites to handle escalations and product concerns.
Engaged customers to discuss business needs and explore opportunities to increase sales.
Contacted suppliers and vendors about issues with deliveries or products.
Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Integrated new technologies and best practices to improve [Type] delivery management.
Developed strategic growth plans to increase sales and deliveries across [Location].
Managed resources effectively to avoid unnecessary delivery delays.
Oversaw delivery portfolio encompassing [Location] with [Number]+ deliveries per week.
Fielded customer questions and complaints and rectified issues.
Developed and maintained knowledgeable and productive team of employees.
Tracked production and quality control systems to proactively identify deficiencies.
Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Created and enforced detailed organization processes to increase quality and service standards.
Organized records of vehicles, schedules and completed orders.