Python
Radhesh Krishna
Lead Technical Engineer - Support
Bangalore,Karnataka
Summary
Lead Support Engineer resolving complex application and device issues across enterprise environments. Works across SureMDM to support deployment, troubleshooting complex issues for customers. Strengthens stability by analyzing recurring failures, documenting fixes, and improving support procedures.
Overview
7
7
years of professional experience
Work History
Technical Lead
42Gears Mobility Systems Pvt. Ltd.
05.2025 - Current
- Led development of mobile device management solutions, enhancing user experience and operational efficiency.
- Streamlined deployment processes, reducing turnaround time for new feature releases and updates.
- Analyzed system performance metrics, identifying areas for improvement and driving enhancements in functionality.
- Collaborated with cross-functional teams to define project requirements and establish clear deliverables.
- Mentored junior engineers, fostering technical skills and promoting best practices in software development.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
Senior Support Engineer
42Gears Mobility Systems Private Limited
04.2023 - 05.2025
- Facilitated team and project workflow by recommending process improvements.
- Developed user manuals and documentation for customer training sessions to enhance user understanding.
- Responded promptly to emergency incidents requiring immediate attention.
- Responded promptly to emergency incidents.
- Recommended improvements to facilitate team and project workflow.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Resolved complex end-user problems related to mobile operations, improving user satisfaction.
Skills
Python programming
API integration
Escalation management
Knowledge base authoring
Customer escalation handling
Application support
Workflow coordination
Cross-functional collaboration
Mobile device management
Accomplishments
- Best Customer Satisfaction achieved award 9 times - within a year
- Best Software Idea provided in Think Big (Idea Discussion Event) Winner 2 times and Runner-up 1 time
- Best Employee in Technical Support - 5 times.
Affiliations
- Sport Enthusiast
- Photography Enthusiast
- Travel Experience: Engaged in cultural immersion and language acquisition through extensive international travel
Software
API Integration PostMan
Timeline
Technical Lead
42Gears Mobility Systems Pvt. Ltd.
05.2025 - Current
Senior Support Engineer
42Gears Mobility Systems Private Limited
04.2023 - 05.2025