Chandrakant Asthana
Sales
Dhanbad
Summary
Dynamic Store Manager at Ola Electric with a proven track record in customer service management and team development. Enhanced sales through innovative merchandising strategies and exceptional employee training, resulting in improved customer satisfaction and increased store revenue. Skilled in financial oversight and fostering a collaborative work environment.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Store Manager
Ola Electric
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Sales Executive
IDFC FIRST Bank LTD
06.2022 - 11.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Used consultative sales approach to understand and meet customer needs.
Collections Manager
Aris Capital Private
02.2017 - 01.2022
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Researched accounts and completed due diligence to resolve collection problems.
- Established procedures for collection of past due amounts.
Education
Bachelor of Computer Applications - Computer Programming
SIKKIM MANIPAL UNIVERSITY
Dhanbad, India 04.2001 -
Intermediate Certificate - Commerce
DVC+2 HIGH SCHOOL MAITHAN
MAITHAN 04.2001 -
High School - ALL
DVC HIGH SCHOOL
PANCHET 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Team building
Customer service
Timeline
Store Manager
Ola Electric
12.2024 - Current
Sales Executive
IDFC FIRST Bank LTD
06.2022 - 11.2024
Collections Manager
Aris Capital Private
02.2017 - 01.2022
Bachelor of Computer Applications - Computer Programming
SIKKIM MANIPAL UNIVERSITY
04.2001 -
Intermediate Certificate - Commerce
DVC+2 HIGH SCHOOL MAITHAN
04.2001 -
High School - ALL
DVC HIGH SCHOOL
04.2001 -
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
SALE AND BULID RELATIONSHIP