RADHESHYAM SETH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Business Unit Head
NY CINEMA
05.2025 - Current
- Managed daily operations of the cinema, ensuring the smooth functioning of all services.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Assisted in the development and implementation of policies, procedures, and regulations for cinema operations.
- Handling and managing nearly 3 crore in revenue monthly, and all operations management.
- Managed end-to-end cinema operations, including daily show scheduling, staff coordination, and operational flow across all departments.
- Oversaw food and beverage counters, inventory management, hygiene standards, and vendor coordination to ensure uninterrupted service.
- Ensured a seamless and memorable guest experience during both regular and special/private screenings.
- Strategically rebalanced show timings based on competitor performance and market demand, resulting in improved occupancy and increased admissions.
- Focused on driving key performance metrics, including SPH, ATP, ASR, and SOS, to maximize revenue and guest satisfaction.
- Implemented suggestive selling techniques at the F&B counters to enhance per cap, and upselling of combos and premium items.
- Organized weekly team training sessions focused on guest service, suggestive selling, hygiene, grooming, and operational SOPs.
- Led and managed a team of over 100 staff members across F&B.
- Coordinated with marketing and distribution teams for the implementation of promotions, movie launches, and special events.
- Maintained 100% adherence to brand SOPs, conducted routine audits, and took corrective actions to ensure compliance.
Area Delight Manager
Rebel Foods (Formerly Fassos)
Ahemdabad
08.2024 - 04.2025
- Managing a portfolio with a revenue of ₹1.5 crore across multiple Kitchens.
- Spearheading brand launches, ensuring seamless integration and market entry strategies.
- Leading a team of over 100 staff, including recruitment, training, and performance management, to ensure high operational standards and team engagement.
- Overseeing all audit-related processes across cloud kitchens, ensuring compliance with food safety, hygiene, and regulatory standards.
- Managing multiple cloud kitchen operations, optimising kitchen efficiency, and maintaining consistency in food quality and service delivery.
- Continuously monitoring customer satisfaction and improving brand ratings through strategic initiatives, enhancing overall experience and service quality.
- Implementing cost control measures and driving profitability, while maintaining high operational efficiency and compliance with company protocols.
Area Manager
THE SHAKE MAKER
09.2023 - 07.2024
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handling 15 To 20 outlets with SOP.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Cost control, P&L Management, Push sale Management.
Restaurant General Manager
Pizza Hut
02.2022 - 08.2023
- Orchestrated positive customer experiences by overseeing every area of operations
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Set clear expectations and created positive working environment for employees
Manager of Operations
US PİZZA
08.2018 - 08.2021
- Optimize resource allocation by conducting regular performance evaluations and providing personalised coaching for staff development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Cafe Manager
Café Coffee Day
08.2013 - 07.2016
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Managed display products effectively to achieve consistent sales with minimal waste
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces
Training Ace
Domino's Pizza
05.2011 - 05.2013
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and a fast-paced environment
- Competent to handle Recipe and standard queries
- Used to think and apply for better sales & Training part problem solving these customers.
Education
Diploma in Computer Application -
Rajeev Gandhi Computer Saksharta Mission
Indore, IndiaIntermediate: Science -
Raghunandan Seth H.s School
HOTEL MANAGMENT - Hotel, Motel, And Restaurant Management
AK Institute of Hotel Management & Tourism
Indore, IndiaMaster of Business Administration : Current - Human Resources Management, Finance
Punjab Technical University
Indore, IndiaSkills
P and L management
Staff development
Developed and implemented strategies to improve customer service and increase sales
Transformed underperforming teams into productive, profitable teams
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects
Resource allocation
Operations
Staff training
Vendor management
Database management
Goals and performance
Staff management
Product and service sales
Controlling costs
Business development and planning
Developed a sales strategy based on research of consumer buying trends and market conditions
Area management
Relationship building and management
Assessed reports to evaluate performance, develop targeted improvements, and implement changes
Customer satisfaction
Additional Information
Successfully done industrial training of Six Month in two Department with Amer Greens Hotel (BHOPAL)-1. Food production2. Food & Beverage Service
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Business Unit Head
NY CINEMA
05.2025 - Current
Area Delight Manager
Rebel Foods (Formerly Fassos)
08.2024 - 04.2025
Area Manager
THE SHAKE MAKER
09.2023 - 07.2024
Restaurant General Manager
Pizza Hut
02.2022 - 08.2023
Manager of Operations
US PİZZA
08.2018 - 08.2021
Cafe Manager
Café Coffee Day
08.2013 - 07.2016
Training Ace
Domino's Pizza
05.2011 - 05.2013
Diploma in Computer Application -
Rajeev Gandhi Computer Saksharta Mission
Intermediate: Science -
Raghunandan Seth H.s School
HOTEL MANAGMENT - Hotel, Motel, And Restaurant Management
AK Institute of Hotel Management & Tourism
Master of Business Administration : Current - Human Resources Management, Finance
Punjab Technical University
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