Radheya Swamy
Pune
Summary
Results-driven System Analyst with over two years of experience in technical support and system administration within B2B environments. Skilled in remote desktop support, VPN troubleshooting, and Microsoft Office 365 applications, enhancing user experience and operational efficiency. Expertise in user account management and software configuration promotes productivity and system reliability.
Overview
7
7
years of professional experience
Work History
Systems Analyst
Aurus
PUNE
05.2025 - 11.2025
- Upgraded and configured restaurant credit card terminals (Verifone, Ingenico) to enhance transaction processing.
- Aligned the CCT device shipments to the client.(Fedex,UPS)
- Documented tickets and collaborated with developer team to streamline issue resolution.
- Participated in client calls for technical consultation to address client needs and provide solutions.
Administrator
Wipro
Pune
05.2024 - 03.2025
- Service-Desk/System Administrator support for Northern Trust Bank (B2B) US.
- Assisted users with password resets and LAN account unlocks, enhancing access to critical systems.
- Provided remote desktop support, resolving technical issues to maintain user productivity.
- Troubleshot VPN connectivity issues on Microsoft Azure, Pulse Secure, and Zscaler, ensuring secure remote access.
- Microsoft Office 365 apps support
- Software installation & configuration support
- Multi-factor authentication support (Microsoft Authenticator, Symantec VIP access, Okta)
- Internal Business Applications support
- (Northern Trust)
Senior Associate Technical Support
Tech Mahindra
Pune
03.2021 - 08.2022
- Service-Desk Support for LUMEN (B2B) US.
- Assisted with network issues, VPN troubleshooting, and software configuration to ensure seamless operations.
- Microsoft Teams & Outlook Support
- Worked with CRM Tool (SNOW)
- Managed customer relationship processes to improve client satisfaction and retention.
- Counseled users using information from Knowledge Archive (KBA) to resolve inquiries effectively.
- (Lumen)
Customer Advisor
Concentrix
Pune
03.2019 - 08.2020
- Customer Advisor 1, Advance Auto Parts (B2B) US.
- Assisted customers with technical advice on store equipment including registers, back office servers, printers, and CCT devices.
- Register, Terminal Computer, Back Office Server & Printers.
- Documented tickets using CRM tool (SNOW) to track and manage customer support requests.
- Troubleshot technical issues for users through remote desktop support, ensuring timely resolution of problems.
Education
Bachelor of Commerce -
Sabarmati University
Pune01.2023
High School Diploma -
Pune University
Pune07.2017
Skills
- Teamwork
- Adaptability
- Ability to Work Under Pressure
- Customer Service
- Fast Learner
- Communication Skills
- Microsoft Office
Timeline
Systems Analyst
Aurus
05.2025 - 11.2025
Administrator
Wipro
05.2024 - 03.2025
Senior Associate Technical Support
Tech Mahindra
03.2021 - 08.2022
Customer Advisor
Concentrix
03.2019 - 08.2020
Bachelor of Commerce -
Sabarmati University
High School Diploma -
Pune University