Stripe
Radhika Ajmani
Program Co-ordinator
Lucknow
Summary
Highly motivated and detail-oriented professional with 2 years of experience in program coordination and a total of 5+ years of experience in various roles. Possess excellent organizational, and communication skills with a proven track record of delivering results within timeline and 100% accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Program Coordinator
Sieva Networks Solutions
Remote
01.2021 - Current
- Scheduled and supervised staff meetings to address issues and discuss new ideas and update participants on program details and milestones.
- Collaborated with cross-functional teams to develop, manage and implement successful programs, ensuring timely and cost-effective delivery.
- Ensured 100% compliance with program guidelines and provided support to ensure successful program outcomes.
- Mentored 25 team members on technical support, planning skills and monitoring tools, resulting in stronger staff development and increased productivity.
- Increased efficiency and team productivity by 95% by promoting operational best practices.
Business Intelligence Analyst
Sieva Networks Solutions
Remote
05.2019 - 12.2020
- Responded to customer queries in a timely and accurate way, via phone, email or chat.
- Analyzed and reported product malfunctions (for example, by testing different scenarios or impersonating users).
- Updated internal databases with information about technical issues and useful discussions with customers.
- Monitored customer complaints on social media platforms and ecommerce marketplace and reached out to provide assistance.
- Delivered in-depth CRM training, imparting knowledge of best practices for protecting data and minimizing errors.
- Executed email and social media marketing programs, including campaign building, A/B testing, list building and content creation.
US-IT Recruiter
US Tech Solutions
Noida
03.2018 - 05.2018
- Worked with one of the best real estate firm in the world, CBRE as a client.
- Conducted full-cycle recruitment processes, including sourcing, screening, interviewing, and presenting candidates to hiring managers..
- Worked on various job portals like Linkedin, Job Diva, Monster, Career builder, and Indeed to identify and attract top talent.
- Completed targets for minimum submissions in a day, minimum hires in a month.
Associate Customer Support
Tech Mahindra
Noida
04.2017 - 12.2017
- Responded to customer inquiries and resolved issues related to product usage, billing, and technical support.
- Collaborated with cross-functional teams to identify and resolve customer issues.
- Conducted training sessions.
- Worked to achieve high customer satisfaction rates by providing optimal customer service with 100% accuracy.
Education
B.Tech - Electrical And Electronics
United College of Engineering And Research
Prayagraj, India 08.2012 - 08.2016
Skills
Strategic planning
Customer service experience
Effective leader
Analytical Thinking
Interpersonal Skills
Conflict Resolution
Attention to Detail
Quality Assurance
Critical thinking
Software
Lucid Chart
Zendesk
Slack
MS- Office
CRM
Jira
Asana
Google Ads
Accomplishments
- Supervised team of 50 staff members.
- Developed training program and mentored 5 new trainers.
- Achieved 100 % customer satisfaction rating.
- Self learned multiple softwares and imparted training to the agents to improve overall efficiency.
- Worked closely with digital marketing team to run google ads, facebook ads.
- Spot-Award for exceptional work in both voice and backend part.
- Participated in 4th International Young Mathematicians Convention.
- Received subject prize for MATHEMATICS.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To know what is right and not to do it is the worst cowardice.
Confucius
Timeline
Program Coordinator
Sieva Networks Solutions
01.2021 - Current
Business Intelligence Analyst
Sieva Networks Solutions
05.2019 - 12.2020
US-IT Recruiter
US Tech Solutions
03.2018 - 05.2018
Associate Customer Support
Tech Mahindra
04.2017 - 12.2017
B.Tech - Electrical And Electronics
United College of Engineering And Research
08.2012 - 08.2016