Radhika Ajmani
Gurugram
Summary
Results-driven professional with extensive experience in customer success and coordination. Detail-oriented problem solver excelling in ensuring seamless coordination among teams through excellent interpersonal and communication abilities. Adaptable and reliable, thriving in dynamic environments and consistently achieving targeted outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Coordinator
Sieva Networks Solutions
11.2021 - 05.2023
- Led cross-functional initiatives to enhance customer success processes, collaborating with support, product, and technical teams.
- Designed and delivered internal training programs on CRM (Salesforce, Zendesk), ensuring team proficiency in managing customer interactions.
- Acted as a liaison between team members and management to discover new program ideas and boost business growth and customer satisfaction.
- Coordinated with Senior Management bi-weekly to discuss strategies to ensure smooth functioning of processes by identifying potential risks and maintaining 100% client satisfaction
- Conducted data analysis and gave insights to enhance decision-making and program management
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Business Intelligence Analyst
Sieva Networks Solutions
05.2019 - 10.2021
- Collaborated with the UI/UX team to create and implement HTML web templates for the design of a tracking platform, email templates, and website, ensuring seamless user experience and functionality
- Worked closely with development and operations teams to ensure smooth deployment of software releases
- Executed email and social media marketing programs, including campaign building, A/B testing, list building and content creation
- Monitored customer complaints on social media platforms and ecommerce marketplace.
- Delivered in-depth CRM training, imparting knowledge of best practices for protecting data and minimizing errors resulting in overall sales by 25%
US-IT Recruiter
US Tech Solutions
03.2018 - 05.2018
- Worked with one of the best real estate firms in the world, CBRE as a client
- Conducted full-cycle recruitment processes, including sourcing, screening, interviewing, and presenting candidates to hiring managers
- Worked on various job portals like LinkedIn, Job Diva, Monster, Career builder, and Indeed to identify and attract top talent
- Completed targets for minimum submissions in a day, minimum hires in a month
Associate Customer Support
Tech Mahindra
04.2017 - 12.2017
- Responded to customer inquiries and resolved issues related to product usage, billing, and technical support
- Collaborated with cross-functional teams to identify and resolve customer issues
- Conducted training sessions for new hires
- Worked to achieve high customer satisfaction rates by providing optimal customer service with 100% accuracy
- Received SPOT Award for exceptional work in both voice and backend part
Education
Bachelor of Technology - Electrical &Electronics
United College of Engineering And Research
Prayagraj, India01.2016
Intermediate - ISC
Girls' High School & College
Prayagraj, India01.2012
High School Diploma - ICSE
Girls' High School & College
Prayagraj, India01.2010
Skills
- Zendesk
- Salesforce
- MS- Office (Excel, SharePoint, PowerPoint)
- Stripe
- Power BI
- Active Campaign
- Data Analysis
- Reporting & Documentation
- Problem-Solving
- Attention to detail
- Eager to Learn New Tech
- Stakeholder Management
- Solution Oriented
- Team Collaboration
- Conflict Resolution
- Adaptability
- Process Improvement
Certification
SAP: Technical Consulting Virtual Internship
GOOGLE: Foundations of Project Management
Introduction to Business Analysis Using Spreadsheets: Basics
Disclaimer
I hereby declare that the details provided by me above are correct and I have knowingly not omitted/misrepresented any information. I am aware that the company can use this data for verification purposes and any material inconsistency identified between the details shared above versus actual information would have a bearing on my employment, based upon company policies.
Timeline
Program Coordinator
Sieva Networks Solutions
11.2021 - 05.2023
Business Intelligence Analyst
Sieva Networks Solutions
05.2019 - 10.2021
US-IT Recruiter
US Tech Solutions
03.2018 - 05.2018
Associate Customer Support
Tech Mahindra
04.2017 - 12.2017
Bachelor of Technology - Electrical &Electronics
United College of Engineering And Research
Intermediate - ISC
Girls' High School & College
High School Diploma - ICSE
Girls' High School & College
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