Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Affiliations
Accomplishments
Certification
Timeline
Generic

Radhika Arora

Ghaziabad

Summary

Experienced Client Success Manager skilled in client relationship management and data-driven strategies. Proficient in delivering insights and optimizing processes. Tech-savvy with business acumen and sales skills, eager to leverage data insights to drive growth and tackle challenging roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Success Analyst

Phreesia
Pune
01.2023 - Current
  • Acted as the primary point of contact for enterprise level clients, addressing and resolving critical issues, and collaborating with cross-functional teams for timely solutions.
  • Utilized Excel and PowerPoint to create detailed reports and presentations tracking client performance, identifying growth opportunities, and presenting insights to stakeholders.
  • Developed and automated dashboards using Power BI to streamline reporting and enhance data visualization.
  • Conducted training sessions and stayed informed on industry trends to provide valuable recommendations and support.

Business Development Manager

Aptima Consulting
Hyderabad
08.2021 - 12.2022
  • Managed client interactions for 15 large and medium-sized staffing companies, delivering customized staffing solutions and strategic plans.
  • Used Excel for tracking client data and creating performance reports of the internal team for streamlined projection of business growth.
  • Onboarded clients and candidates, ensuring alignment with project details, and increasing portfolio size through effective communication and relationship building.
  • Negotiated contracts with vendors, suppliers, partners, and managed all aspects of onboarding new recruits.

Senior Business Development Executive

City and Guilds South Asia
New Delhi
02.2020 - 07.2021
  • Supported client relations for 30-40 clients across multiple regions, facilitating cross-border communications and partnerships.
  • Created reports on sales performance metrics including forecast accuracy, revenue growth, market share data.
  • Leveraged PowerPoint and Excel to develop comprehensive product training materials and strategic business reviews.
  • Enhanced market reach and business growth by conducting customer needs analysis to identify and address opportunities, expanding existing accounts, and developing new business through strong client support and strategic alliances.

Account Manager

Aptima Consulting India Pvt. Ltd
Noida
10.2019 - 01.2020
  • Developed and maintained relationships with key accounts to ensure customer satisfaction, managed approximately 20-25 third-party vendors.
  • Focused on recruitment across diverse sectors and expanded connections within existing clients using data and insights from Excel reports.
  • Developed strategies to increase revenue from existing accounts.
  • Created comprehensive reports on account performance and presented them to senior management.

Education

Bachelor of Arts -

Delhi University
01-2017

Accelerator Program in Business Analytics and Data Science -

Hero Vired (A Hero Group Company)
08-2023

Skills

  • MS Excel
  • Power BI
  • PowerPoint
  • Basic SQL knowledge
  • salesforce
  • Data management
  • Account management
  • Strong stakeholder engagement
  • Project implementation
  • client management
  • client support /success

Languages

  • English
  • Hindi

Hobbies and Interests

  • Gardening
  • Travelling
  • Baking

Affiliations

  • Travelling
  • Social and Networking Events

Accomplishments

  • Recognition for Excellence.
  • GRIT Award
  • Well-Being Promoter

Certification

  • SQL Certification
  • Marketing and communication
  • Sales trained

Timeline

Client Success Analyst

Phreesia
01.2023 - Current

Business Development Manager

Aptima Consulting
08.2021 - 12.2022

Senior Business Development Executive

City and Guilds South Asia
02.2020 - 07.2021

Account Manager

Aptima Consulting India Pvt. Ltd
10.2019 - 01.2020

Bachelor of Arts -

Delhi University

Accelerator Program in Business Analytics and Data Science -

Hero Vired (A Hero Group Company)

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Radhika Arora