Experienced and data-driven Business cum Data Analyst with a proven track record of over 15 years at Infosys. Specialized in designing and managing reporting capabilities using a range of analytical tools to meet organizational business needs and consistently deliver high-quality results. Proficient in utilizing SQL and Power BI to create complex reports and dashboards that provide actionable insights to stakeholders. Seeking a challenging position to apply analytical expertise and contribute to organizational success.
Proficient in business analysis tools
Transition: Analyze current processes and design future process maps. Develop and finalize training materials, ensuring approval. Generate analyses and reports, ensuring compliance with SLAs and meeting milestones for project launch.
Process Management:Theoretical and practical knowledge of banking and derivatives. Scheduled personnel to align with projected workload and meet turnaround timelines. Developed performance reports to evaluate team efficiency and effectiveness. Orchestrated client meetings, compiled conference reports, and obtained written approvals from clients regarding process compliance, modifications & innovations. Conducted rigorous internal audits and reviews to ensure adherence to standard operating procedures (SOPs). Continuously identified opportunities for improvement and implemented strategies to enhance overall customer satisfaction levels.
Data Analysis: Ability to analyze qualitative and quantitative information and translate into strategic deliverables. Upholding quality standards and regulatory compliance by assessing transactional quality, delivering feedback, and providing coaching as necessary.