Summary
Overview
Work History
Education
Skills
Core Functional Strengths
Accomplishments
Domain Knowledge
Internal Certifications Courses
Timeline
Generic

Radhika Aryal

Business Analyst
Pune

Summary

Experienced and data-driven Business cum Data Analyst with a proven track record of over 15 years at Infosys. Specialized in designing and managing reporting capabilities using a range of analytical tools to meet organizational business needs and consistently deliver high-quality results. Proficient in utilizing SQL and Power BI to create complex reports and dashboards that provide actionable insights to stakeholders. Seeking a challenging position to apply analytical expertise and contribute to organizational success.

Overview

18
18
years of professional experience
4012
4012
years of post-secondary education
3
3
Languages

Work History

PMO Lead

Infosys Pvt. Ltd.
07.2022 - Current
  • Conducting weekly execution review meetings with internal teams and clients.
  • Monitoring and reporting project progress, including efforts and operational metrics (RTBR, PBS-Alcon).
  • Providing detailed project updates to project managers, covering project codes, financials, milestones, workflows, project types, SOWs, and POs.
  • Organizing reports, invoices, contracts, and financial documents for easy retrieval.
  • Rescheduling milestones and following up on closed projects, including quarterly Proof of Performance follow-ups.
  • Performing billing and bookkeeping tasks.
  • Managing tax exemption follow-ups with the Project Management, Tax, and Finance teams.
  • Coordinating dispatches.
  • Raising pro-forma invoices and managing payment collections.
  • Generating and consolidating invoices, and processing invoice edits and cancellation requests.
  • Reviewing SOWs and creating CRs (including zero-dollar and negative CRs).
  • Controlling budgets and reporting to the project manager.
  • Following up on CTS obligations (ILMS reports).
  • Planning meetings and organizing project logistics.
  • Managing the DM Portfolio, including BE follow-up with SPMs and BE report collection.
  • Participating in the fortnightly weekend drive for RCLSAP.

Business Analyst

Infosys Pvt. Ltd.
07.2014 - 12.2018
  • Provided weekly status updates (via dashboard) from various streams and issued weekly status reports.
  • Managed resource allocation/de-allocation and confirmations, including allocating IT employees to specific project codes.
  • Utilized MS Office for data validation, Pivot Tables, and VLOOKUP, and demonstrated proficiency in Oracle, with exposure to Oracle SNOW/JDE tools.
  • Processed invoices for fixed-term and time-and-materials projects.
  • Ensured quality processes, project management documentation, reports, and plans were relevant, accurate, and complete.
  • Created visually appealing Power BI/Tableau operational dashboards for case management and analytical dashboards across various stages in the Supply Chain cycle.
  • Automated workflows using Power Automate to streamline & integrate SharePoint, Outlook.
  • Played a vital role in migrating the reports from the old Business Objects universe to the new universe.
  • Played a key role in enabling a new case management tool for reporting analytics.
  • Was responsible for managing testing activity for reporting tools.
  • Supported stakeholders with all the business reporting in the entire quote-to-cash cycle.
  • Active engagement with cross functional stakeholders (IT, Transformation, Backup) in advisory capacity for providing best practice insights.
  • Interaction with Customer & participation in business and system requirements sessions.
  • Designed the migration methodology using previous case studies and experience to best effort benefit.
  • Managed normalization support and helped in transitioning the reporting changes to run the business teams.
  • Oversaw team task identification, work-effort estimates, timesheets, and resource planning tracker.
  • Coordinated with the CSG Team to track new contracts and draft SOWs.
  • Utilized the Deal Pricing System.
  • Updated IT project milestones within the system.
  • Managed project code creation and the order management system.
  • Collaborated with Senior Project Managers on project management activities, IT resources, and information.

Technology Support Analyst

Infosys Pvt. Ltd.
06.2010 - 06.2014
  • Managed the creation and oversight of Statements of Work (SOW), ensuring alignment with customer requirements and facilitating follow-up processes.
  • Generated requests for financial analysis and maintained communication with the financial analysis team to secure SOW sign-offs.
  • Handled opportunity and milestone management using Infy CRM and DPS, while overseeing project management tasks within OMS.
  • This included creating master and child project codes, managing resource allocation and de-allocation through ALCON, and enhancing project codes with additional skills as needed.
  • Calculated pay for part-time (PT) and full-time (FT) employees, including compensation, allowances, deductions, Superannuation, PAYE, new hires, leavers, and employee movements.
  • Input new employee information into the payroll system.
  • Managed end-to-end payroll activities, including accurate salary inputs, travel expenses, and tax calculations for both PT and FT employees.
  • Processed PT and FT employee exemptions, job status changes, job titles, transfers, and promotions.
  • Maintained confidentiality of employee pay records.
  • Supported the team by implementing necessary changes related to business reporting requirements and regulatory updates.
  • Supervised team members and employees as needed.
  • Resolved escalated pay-related queries promptly via phone.
  • Processed payroll in accordance with HMRC UK government regulations, including PAYE, SMP, SSP, and NI.
  • Maintained employee banking information with accuracy and confidentiality.
  • Collaborated directly with Onshore HR to ensure accurate and up-to-date records.

Technology Support Executive

Infosys Pvt. Ltd.
01.2007 - 05.2010
  • Additionally, devised shift plans, scheduled weekly e-rosters for various shifts, and compiled organizational development data monthly.
  • Acted as the metro Single Point of Contact (SPOC), responsible for raising remedy tickets and ID requests.
  • Oversaw project status reporting, including tracking critical paths and metrics, managing tasks and issues, and ensuring adherence to project timelines.
  • Led project plan ownership, consolidated project progress updates, escalated issues to senior management, and contributed to resolution strategies.
  • Provided comprehensive telecom exchange network support to onsite UK engineers during critical operational calls, ensuring adherence to SLA and KRA standards and directly enhancing transaction efficiency.
  • Maintained quality consistency in service delivery.
  • Provided timely and accurate updates to the team through reports.
  • Successfully completed projects for operational activities by identifying areas for improvement, reducing cycle time, and implementing smoother SOPs (standard operating procedures).
  • Contributed to the preparation of daily production reports, quality analysis, and monthly performance review presentations.
  • Planned rosters and transport logistics.
  • Initiated and drove process improvement ideas and plans.
  • Utilized tools such as CSS, Switch Manager, and One Siebel.
  • Managed project budgeting, invoicing, and created milestone reports to support project milestones and deliverables.

Education

PGDBA - Human Resource

Symbiosis Centre of Distance Learning

Post-Graduation - Economics

Pune University

Graduation - Economics

Symbiosis College of Arts And Commerce

Skills

Proficient in business analysis tools

  • Data reporting tool

  • Proficient in data visualization tools

  • Requirements gathering

  • Data analysis expertise

  • Project Management

  • Budget Management

  • Risk Management

  • Project scope management

  • Resource Management

  • Regulatory compliance

  • Multi Stakeholders management

Core Functional Strengths

Transition: Analyze current processes and design future process maps. Develop and finalize training materials, ensuring approval. Generate analyses and reports, ensuring compliance with SLAs and meeting milestones for project launch. 


Process Management:Theoretical and practical knowledge of banking and derivatives. Scheduled personnel to align with projected workload and meet turnaround timelines. Developed performance reports to evaluate team efficiency and effectiveness. Orchestrated client meetings, compiled conference reports, and obtained written approvals from clients regarding process compliance, modifications & innovations. Conducted rigorous internal audits and reviews to ensure adherence to standard operating procedures (SOPs). Continuously identified opportunities for improvement and implemented strategies to enhance overall customer satisfaction levels.


Data Analysis: Ability to analyze qualitative and quantitative information and translate into strategic deliverables. Upholding quality standards and regulatory compliance by assessing transactional quality, delivering feedback, and providing coaching as necessary.

Accomplishments

  • Achieved recognition as the top performer for quality and productivity, along with accolades for outstanding team leadership as a supervisor.
  • Awarded the Star award consecutively in 2012 and 2013 for exceptional performance.
  • Maintained a project gross margin of 70% over two years & earned praise as part of the best team recognized by clients. Demonstrated consistent success with no revenue loss across all projects to date.
  • Received the I-Star of the Year Award for the 2013-14 fiscal year in recognition of consistent performance throughout the year.
  • Awarded the Individual Extra Miler Award for excellent performance in managing payroll during external audits.
  • Recognized as a Best Performer.
  • Recognized as a Quality Performer.
  • Received appreciation emails for customer satisfaction, prompt responses, and effectively resolving complex issues.

Domain Knowledge

  • Banking and Finance (Wealth Management)
  • Retail
  • CPG (Consumer Packaged Goods)
  • Telecom Customer Service & CRM
  • Human Resources
  • Payroll

Internal Certifications Courses

  • Infosys Certified Project Management Practitioner
  • Infosys Certified Kanban Practitioner
  • Infosys Certified Supply Chain and Distribution Specialist
  • PMElite Advanced
  • PMElite Lite Course
  • T-100 Certified - Telecom Fundamentals and Customer Service.
  • T-100 Certified – Retailing, Logistics, and CPG Basics.
  • Yellow Belt Certification in Fundamental Data Analysis.
  • JDE World Soft Technical Training.

Timeline

PMO Lead

Infosys Pvt. Ltd.
07.2022 - Current

Business Analyst

Infosys Pvt. Ltd.
07.2014 - 12.2018

Technology Support Analyst

Infosys Pvt. Ltd.
06.2010 - 06.2014

Technology Support Executive

Infosys Pvt. Ltd.
01.2007 - 05.2010

Post-Graduation - Economics

Pune University

PGDBA - Human Resource

Symbiosis Centre of Distance Learning

Graduation - Economics

Symbiosis College of Arts And Commerce
Radhika AryalBusiness Analyst