Radhika Bhadoriya
Gurgaon
Summary
A highly skilled professional withexperience in providing expert customer support within the Fintech and antimoney laundering (AML) sectors.Proficient in analyzing customer inquiries, managing compliance processes, and ensuring adherence to regulatory standards. Adept at resolving complex issues, supporting fraud prevention efforts, and assisting clients withonboarding ,KYC (Know Your Customer),and transaction monitoring. Strong communicator with a focus on delivering accurate,timely,and effective solutions to maintain customer satisfaction while upholding legaland company standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EDD Analyst
WNS-A Part of Capgemini
01.2025 - Current
- Conduct in-depth screening across sanctions lists, PEP lists, negative media sources, legal databases, and regulatory watchlists.
- Evaluate and contextualize adverse media findings to determine relevance and impact on risk.
- Perform comprehensive risk assessments covering geographical risk, industry risk, product risk, transaction activity, and customer behavior.
- Identify red flags, unusual patterns, or inconsistencies requiring escalation or monitoring.
AML and Transaction Monitoring Analyst
Taskus
Gurgaon
04.2024 - 01.2025
- Support with day-to-day Transaction Monitoring initiatives including, reviewing, investigating and reporting through AML expertise.
- Execution of monitoring checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements.
- Management of issues and alerts arising from transition monitoring tests, including the investigation and resolution of each incident.
- Identification of areas for improvement and providing recommendations for change in Transaction Monitoring processes.
- Identification of industry trends and developments to implement best practice in Transaction Monitoring Services.
- Participation in projects and initiatives to improve Transaction Monitoring efficiency and effectiveness.
- Review automated transaction monitoring alerts generated by AML systems.
- Conduct preliminary and detailed investigations into unusual, complex, or suspicious transactions.
- Analyze customer profiles, historical behavior, and patterns to understand whether activity aligns with expectations.
- Identify red flags for money laundering, terrorist financing, fraud, sanctions breaches, or other financial crimes.
- Document investigation steps, findings, and rationale clearly and logically.
- Maintain detailed case notes to meet internal standards and regulatory requirements.
- Close alerts with justified conclusions or escalate cases requiring additional review.
- Conduct deep-dive due diligence on high-risk customers such as PEPs, high-risk jurisdictions, high-value clients, or entities with complex structures.
- Identify beneficial ownership, complex corporate hierarchies, and potential hidden ownership risks.
- Reassess customer risk ratings based on new or updated information.
- Perform thorough analysis of source of wealth (SoW) and source of funds (SoF).
- Collect and evaluate supporting documents such as financial statements, tax records, contracts, company filings, and public information.
AML/CTF-CDD Analyst
Revolut
10.2023 - 04.2024
- Perform customer identification (KYC) by collecting and validating documents (IDs, corporate registration, proof of address, etc.).
- Verify beneficial ownership information and organizational structures and ensuring customer profiles meet regulatory and internal compliance requirements.
- Conduct initial risk assessments to assign risk ratings (low, medium, high).
- Screen customers against sanctions, PEP (Politically Exposed Persons), adverse media, and watchlist databases.
- Identify inconsistencies or red flags in customer information.
- Maintain accurate records of KYC documents and risk assessments.
- Ensure all customer files meet the standards required by regulators and internal policies.
- Obtain information on the customer's expected business activities, transaction patterns, and source of funds.
- Confirm that the nature of the customer's activities aligns with expectations.
- Escalate unusual behavior or discrepancies discovered during onboarding.
- Work with internal teams (AML, Compliance, Operations) to resolve issues.
- Follow AML/CFT regulations, industry guidelines, and internal standards.
- Contribute to audit requests or regulatory examinations as needed.
Customer Support Specialist
TaskUs
Indore
12.2021 - 09.2023
- As a customer support specialist in Fin-tech and Anti-Money Laundering (AML), I provided advanced expertise and guidance to customer and clients on financial technology systems and compliance measures.
- In the Fintech space, I led the integration of digital payment solutions, supported blockchain and cryptocurrency initiatives, and contributed to the development of innovative financial products.
- I also provided specialized support for complex client issues involving payment processing systems like SWIFT, ACH, and SEPA.
- In AML, I played a pivotal role in identifying potential money laundering risks, implementing transaction monitoring systems, and ensuring compliance with both local and international regulations.
- Fintech Experience: Digital Payment Systems Implementation, Blockchain & Cryptocurrency Integration, Fin-tech Product Development, Client Support & Issue Resolution.
- Anti-Money Laundering (AML) Experience: Risk Assessment & Mitigation, Transaction Monitoring & Reporting.
Education
BACHELOR OF COMMERCE -
DEVI AHILYA VISHWAVIDYALAYA
Indore, M.P12Th - CBSE Board
S.T Joseph Convent School
Itarsi, M.PSkills
- Transaction Monitoring
- KYC
- Sanctions Screening
- AML Regulations Compliance
- Conflict Resolution
- Fraud Prevention
Certification
- AML-KYC Fundamentals
- CDD & KYC Compliance
- Risk Assessment
Timeline
EDD Analyst
WNS-A Part of Capgemini
01.2025 - Current
AML and Transaction Monitoring Analyst
Taskus
04.2024 - 01.2025
AML/CTF-CDD Analyst
Revolut
10.2023 - 04.2024
Customer Support Specialist
TaskUs
12.2021 - 09.2023
BACHELOR OF COMMERCE -
DEVI AHILYA VISHWAVIDYALAYA
12Th - CBSE Board
S.T Joseph Convent School