Kannada
RADHIKA C B
Customer Relationship Manager
MYSORE
Summary
Innovative Customer Relations Manager with a track record of developing strong relationships and improving customer satisfaction. Expertise in CRM software and training, focused on minimizing complaint escalation and maximizing retention.
Overview
3
3
5
5
years of professional experience
Work History
Customer Relations Manager
HONNASIRI ATHER
Mysore, India
09.2024 - Current
- Made customers aware of current and new programs and services.
- Job Role Handling Service ,Service Coordination Skilled in handling Customer Calls ,Service Reminders and Follow Ups .
- Expericnced in in PMS Coordination ,PSF Follow Ups and Customer Service Industry .
- IN DMS Sales Force New Sales Invoice Generating .
- Sales Invocie Follow Claims PM E Drive .
- Sales Team Handling and Attending Meeting . Day to Day Report Generation
- In Service Due Reminder - CSF and TPMS Job Card Opening and Closing Service .
- CRM Software Usage Better Tracking of Interactions Between Customers and Company Representives.
- Training Guides and in person and Online Training Courses to improve Customer Experience.
- Solving Recurring Problems Reducing complaint Escalation Rates Significantly .
- Maintained Clint Files with Sales contracts and Records of Client Interactions client notes other information.
- Servie Follow Ups PMS and PSF Coordination.
- Good Communication Skills Basic Computer Knowledge MS EXCEL and MS Word
Customer Relations Manager
FORCE MOTORS PRIVATE LIMITED
Mysore
04.2023 - 08.2024
- Job Role Maintaining Service Due Reiminder and Follow Ups and Cusomer Survey Management.
- Service Biiling and Job Card Opening and closing .
- DMS Service Biling and Tally Bill Service .
- Generating Service Claims and Coupons.
- Service Team Handling and Attending Meeting and Day to Day Service Reports Parts and Labour.
- Sales Related Invoice Generation in DMS and Sales and Follow UpVehicle claims in the invoices .
- Sales Meeting and Sales Team Handling and Generation of Day to Day Sales Reports.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Customer Relations Assistant
FORCE MOTORS PRIVATE LIMTIED
MYSORE
04.2022 - 03.2023
- Job Role Maintaining Cusomer Service ,Service Coordination Skiiled in handling customer Calls Service reminders and Follow Ups .Experienced in PMS Coordination, PSF Folllow Ups .
- DMS Service Biling and Tally Bill Service .
- Generating Service Claims and Coupons.
- Service Team Handling and Attending Meeting and Day to Day Service Reports Parts and Labour.
- Sales Related Invoice Generation in DMS and Sales and Follow UpVehicle claims in the invoices .
- Sales Meeting and Sales Team Handling and Generation of Day to Day Sales Reports.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Customer Relationship Associate
KYANES TECHNOLOGIES
Mysore, India
09.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Organized events showcasing company offerings which fostered strong connections between existing clients as well as prospective customers.
- Implemented personalized marketing strategies, increasing product awareness among target customers.
- Reduced response times by implementing efficient workflows for handling incoming queries from various channels like email, phone calls, or social media platforms.
Education
Bachelor of Arts - Bachelors of ARTS History
Government Degree College H D Kote
H D Kote 04.2001 -
Skills
Customer relations
Customer relationship management
Customer service
Data entry
Montly Sales and Service Report Incentive Calculation of Sales and Service
DMS Sales Invoice Generating SUBSIDY PM E DRIVE
Sales Team and Service Team Handling
Sales Claims SDR PMS PSF Follow UPS
Additional Information
Basic Programing MS EXCEL and MS Word and Well Trained in TALLY . Having Knowledge Full Fledge of DMS and Sales Force.
Languages
kannada
English
Hindi
Timeline
Customer Relations Manager
HONNASIRI ATHER
09.2024 - Current
Customer Relations Manager
FORCE MOTORS PRIVATE LIMITED
04.2023 - 08.2024
Customer Relations Assistant
FORCE MOTORS PRIVATE LIMTIED
04.2022 - 03.2023
Customer Relationship Associate
KYANES TECHNOLOGIES
09.2021 - 03.2022
Bachelor of Arts - Bachelors of ARTS History
Government Degree College H D Kote
04.2001 -