Radhika Chauhan

• Developed and implemented comprehensive training plans and schedules.
• Designed and delivered engaging training programs for corporate clients and consultants.
• Strategically selected appropriate training methods (virtual, in-person) to maximize effectiveness.
• Proactively marketed training opportunities to clients, providing clear and informative details.
• Conducted in-depth training needs assessments to identify gaps and tailor solutions.
• Measured training effectiveness and impact on client experience and sales renewals.
• Collected and analyzed feedback from trainers and clients to improve future programs.
• Collaborated with internal stakeholders and external experts to optimize training design and delivery.
• Maintained accurate and up-to-date training reports and databases.
• Researched and recommended innovative training methods, such as gamification.

Sales and Client Relationship Management.

• Led marketing campaigns (email and phone) to generate training leads and maximize client engagement.
• Expanded client base and increased market penetration across India.
• Managed a nationwide client database, segmenting accounts for targeted outreach.
• Prioritized client satisfaction, resolving issues, and ensuring successful renewals.
• Provided sales support, assisting the team in achieving revenue goals.

• Monitored user-generated content for violations of community standards.
• Monitored live chat sessions to ensure compliance with company policy and guidelines.
• Created reports on trends regarding customer satisfaction and escalated issues as necessary.
• Removed offensive comments and posts from websites, social media platforms, and discussion boards.
• Reviewed customer feedback to identify any potential issues with online content.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided detailed information about products and services.
• Managed customer accounts using CRM software tools.
• Contributed ideas for process improvements within the team.