Radhika Chauhan
Call Center
Secunderabad
Summary
Dynamic professional with a proven track record at ..... enhancing call center operations and customer satisfaction through performance improvement and advanced training programs. Skilled in problem-solving and excellent communication, I have significantly contributed to team efficiency and collaborative success.
Overview
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1
Language
Work History
Call Center
.....
- Provided constructive feedback to agents based on regular evaluations, fostering a culture of continuous improvement within the call center environment.
- Streamlined call center operations for increased efficiency by implementing effective team training programs.
- Participated in ongoing professional development opportunities to expand skill set and stay current on industry best practices for call center operations.
- Improved customer satisfaction scores by streamlining call center operations through advanced call routing strategies and employee training programs.
- Assisted supervisors in identifying areas of improvement within the call center environment to enhance overall team performance.
Education
Intermediate Certificate - Commerce
Joseph High School
Secunderabad, 06.2024
Skills
Cash Handling
Performance improvement
Number WPM
Problem-solving skills
Excellent Communication
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Timeline
Call Center
.....
Intermediate Certificate - Commerce
Joseph High School