Experienced with front office management, delivering seamless guest experiences and optimizing operational workflows. Utilizes strategic planning and team coordination to enhance service quality. Track record of effective problem-solving and fostering positive guest relationships.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Assistant Front Office Manager
Le Meridien Jaipur Resort & Spa
02.2024 - Current
Balanced daily cash transactions, accurately maintaining financial records for the front office department.
Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
Improved team performance by providing regular training on guest service techniques and hotel policies.
Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Managed room inventory to optimize revenue opportunities during high-demand periods.
Duty Manager
Le Meridien Jaipur Resort & Spa
06.2022 - 02.2024
Handling Duty Manager Shift
Action all the mails
Ensuring employees are offering exceptional Guest service
Making sure Guests are happy with the service and products
Delegating duties
Helping to implement
Motivating employees
Handling cash and end of day checking
Dealing with Guest complaints and issues
Assists in VIP's arrival and departure
Check's cleanliness of lobby and public areas, lights and as well as Front Office staff in proper and orderly appearance and behavior
Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
Prepares and checks for VIP's arrival and escorts guests to rooms
Co-ordinates with all departments concerned to maintain FrontOffice functions properly
Checks group department, fit and ensure switchboard makes appropriate wake up calls
Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
Assists reception, business center, cashier, concierge, and bell desk during they are busy
Answers guests inquires, handles complaints, and attend to the needs of the guests
Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders
Duty Manager
Holiday Inn Goa Candolim
07.2021 - 06.2022
Company Overview: (Pre-Opening)
Handling Duty Manager Shift
Action all the mails
Ensuring employees are offering exceptional Guest service
Making sure Guests are happy with the service and products
Delegating duties
Helping to implement
Motivating employees
Handling cash and end of day checking
Dealing with Guest complaints and issues
Assists in VIP's arrival and departure
Check's cleanliness of lobby and public areas, lights and as well as FrontOffice staff in proper and orderly appearance and behavior
Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
Prepares and checks for VIP's arrival and escorts guests to rooms
Co-ordinates with all departments concerned to maintain FrontOffice functions properly
Checks group department, fit and ensure switchboard makes appropriate wake up calls
Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
Assists reception, business center, cashier, concierge, and bell desk during they are busy
Answers guests inquires, handles complaints, and attend to the needs of the guests
Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders
(Pre-Opening)
Duty Manager
Crowne Plaza Pune City Centre
01.2021 - 05.2021
Handling Duty Manager Shift
Action all the mails
Ensuring employees are offering exceptional Guest service
Making sure Guests are happy with the service and products
Delegating duties
Helping to implement
Motivating employees
Handling cash and end of day checking
Dealing with Guest complaints and issues
Assists in VIP's arrival and departure
Check's cleanliness of lobby and public areas, lights and as well as FrontOffice staff in proper and orderly appearance and behavior
Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
Prepares and checks for VIP's arrival and escorts guests to rooms
Co-ordinates with all departments concerned to maintain FrontOffice functions properly
Checks group department, fit and ensure switchboard makes appropriate wake up calls
Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
Assists reception, business center, cashier, concierge, and bell desk during they are busy
Answers guests inquires, handles complaints, and attend to the needs of the guests
Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders
Front Office Executive
Crowne Plaza Bengaluru
02.2018 - 07.2018
Handling Duty Manager Shift
Action all the mails
Ensuring employees are offering exceptional Guest service
Making sure Guests are happy with the service and products
Delegating duties
Helping to implement
Motivating employees
Handling cash and end of day checking
Dealing with Guest complaints and issues
Assists in VIP's arrival and departure
Check's cleanliness of lobby and public areas, lights and as well as FrontOffice staff in proper and orderly appearance and behavior
Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
Prepares and checks for VIP's arrival and escorts guests to rooms
Co-ordinates with all departments concerned to maintain FrontOffice functions properly
Checks group department, fit and ensure switchboard makes appropriate wake up calls
Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
Assists reception, business center, cashier, concierge, and bell desk during they are busy
Answers guests inquires, handles complaints, and attend to the needs of the guests
Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders
Waiter at Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & SpaWaiter at Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa