Summary
Overview
Work History
Education
Skills
Accomplishments
Assignments Undertaken
Computer Credentials
Father's Name
Disclaimer
Personal Information
Timeline
Generic
Radhika Chhetri

Radhika Chhetri

Kalimpong

Summary

Experienced with front office management, delivering seamless guest experiences and optimizing operational workflows. Utilizes strategic planning and team coordination to enhance service quality. Track record of effective problem-solving and fostering positive guest relationships.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages

Work History

Assistant Front Office Manager

Le Meridien Jaipur Resort & Spa
02.2024 - Current
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Improved team performance by providing regular training on guest service techniques and hotel policies.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.

Duty Manager

Le Meridien Jaipur Resort & Spa
06.2022 - 02.2024
  • Handling Duty Manager Shift
  • Action all the mails
  • Ensuring employees are offering exceptional Guest service
  • Making sure Guests are happy with the service and products
  • Delegating duties
  • Helping to implement
  • Motivating employees
  • Handling cash and end of day checking
  • Dealing with Guest complaints and issues
  • Assists in VIP's arrival and departure
  • Check's cleanliness of lobby and public areas, lights and as well as Front Office staff in proper and orderly appearance and behavior
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
  • Prepares and checks for VIP's arrival and escorts guests to rooms
  • Co-ordinates with all departments concerned to maintain FrontOffice functions properly
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls
  • Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
  • Assists reception, business center, cashier, concierge, and bell desk during they are busy
  • Answers guests inquires, handles complaints, and attend to the needs of the guests
  • Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders

Duty Manager

Holiday Inn Goa Candolim
07.2021 - 06.2022
  • Company Overview: (Pre-Opening)
  • Handling Duty Manager Shift
  • Action all the mails
  • Ensuring employees are offering exceptional Guest service
  • Making sure Guests are happy with the service and products
  • Delegating duties
  • Helping to implement
  • Motivating employees
  • Handling cash and end of day checking
  • Dealing with Guest complaints and issues
  • Assists in VIP's arrival and departure
  • Check's cleanliness of lobby and public areas, lights and as well as FrontOffice staff in proper and orderly appearance and behavior
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
  • Prepares and checks for VIP's arrival and escorts guests to rooms
  • Co-ordinates with all departments concerned to maintain FrontOffice functions properly
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls
  • Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
  • Assists reception, business center, cashier, concierge, and bell desk during they are busy
  • Answers guests inquires, handles complaints, and attend to the needs of the guests
  • Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders
  • (Pre-Opening)

Duty Manager

Crowne Plaza Pune City Centre
01.2021 - 05.2021
  • Handling Duty Manager Shift
  • Action all the mails
  • Ensuring employees are offering exceptional Guest service
  • Making sure Guests are happy with the service and products
  • Delegating duties
  • Helping to implement
  • Motivating employees
  • Handling cash and end of day checking
  • Dealing with Guest complaints and issues
  • Assists in VIP's arrival and departure
  • Check's cleanliness of lobby and public areas, lights and as well as FrontOffice staff in proper and orderly appearance and behavior
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
  • Prepares and checks for VIP's arrival and escorts guests to rooms
  • Co-ordinates with all departments concerned to maintain FrontOffice functions properly
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls
  • Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
  • Assists reception, business center, cashier, concierge, and bell desk during they are busy
  • Answers guests inquires, handles complaints, and attend to the needs of the guests
  • Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders

Front Office Executive

Crowne Plaza Bengaluru
02.2018 - 07.2018
  • Handling Duty Manager Shift
  • Action all the mails
  • Ensuring employees are offering exceptional Guest service
  • Making sure Guests are happy with the service and products
  • Delegating duties
  • Helping to implement
  • Motivating employees
  • Handling cash and end of day checking
  • Dealing with Guest complaints and issues
  • Assists in VIP's arrival and departure
  • Check's cleanliness of lobby and public areas, lights and as well as FrontOffice staff in proper and orderly appearance and behavior
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests
  • Prepares and checks for VIP's arrival and escorts guests to rooms
  • Co-ordinates with all departments concerned to maintain FrontOffice functions properly
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls
  • Handles guest complaints and other related problems and reports on the Assistant Manager's logbook
  • Assists reception, business center, cashier, concierge, and bell desk during they are busy
  • Answers guests inquires, handles complaints, and attend to the needs of the guests
  • Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders

Front Office Executive

CROWNE PLAZA BENGALURU
02.2018 - 07.2018
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.

Front Office Associate

CROWNE PLAZA BENGALURU
04.2017 - 01.2018

On Job Training

CROWNE PLAZA BENGALURU
09.2015 - 11.2015

Education

X standard -

St Philomena
Kalimpong, Darjeeling

XII standard - undefined

St Philomena
Kalimpong, Darjeeling

Diploma in Hotel Management - undefined

IL&FS (IHG Academy)

Skills

  • Guest Engagement qualities

  • Problem handling & resolving

  • Strong interpersonal skills

  • Eye of a hotelier

  • Ability to work varied shifts

  • Strong Communication skills

  • Ability to process cash transactions accurately

  • Team Player

  • Quick Learner

Accomplishments

  • Employee of the month for April 2017 (Crowne Plaza Bengaluru)
  • Achieved 10 on 10 on 10 metrics (Crowne Plaza Bengaluru)
  • Employee of the month for December 2019 (Crowne Plaza Pune)
  • Employee of the month for October, November, and December 2020 (Crowne Plaza Pune)
  • Certified Departmental Trainer (Crowne Plaza Pune)
  • Upsell Champion
  • Enrollment Champion
  • Awarded with Trail Blazer
  • Brand Champion (Crowne Plaza Pune)
  • Nominated for Manager of the Year 2021 (Holiday Inn Goa Candolim)
  • Certified Departmental Trainer (Le Meridien Jaipur)
  • GM Appreciation 2022 (Le Meridien Jaipur)
  • Manager of the Month for January 2023 (Le Meridien Jaipur)

Assignments Undertaken

  • Responsibility of Taking Check-in & Check-out
  • Providing Room Keys & keeping Proper track
  • Keep the Desk Area Tidy & Clean
  • Making Indent of all stationary
  • Handling Reservation Call in Absent of Reservation & Sales Department
  • Handling Internal & External Calls
  • Arrange Transportation for Guest
  • Computes Bills, Collects Payment & Makes Change for Guest
  • Handling guest Issues
  • Night Auditing
  • Runs Various Reports on the Computer for the Management
  • Assigning rooms for the guest as per the preference
  • Rooms Controller
  • Responsible for initial handling of any guest queries or complaints
  • To ensure all guests are registered in the most appropriate and efficient manner by the reception team
  • Responsible for large groups of 100+ rooms arrival and departures
  • Actively encourage team to reach departmental targets such as guest questionnaires, up-sells, and loyalty club membership
  • Responsible for hotels procedure and policies for VIP Guest, Late arrivals, no show, and cancelled reservation
  • Development and training of team members

Computer Credentials

  • Proficiency in Microsoft Word
  • Proficiency in Excel
  • Proficiency in Opera
  • Proficiency in IDS- Front Office

Father's Name

Mr. Tekbahadur Chhetri

Disclaimer

I do hereby declare that all statement made above are true to the best of my knowledge.

Personal Information

  • Category: General
  • Date of Birth: 12/07/96
  • Gender: Female

Timeline

Assistant Front Office Manager

Le Meridien Jaipur Resort & Spa
02.2024 - Current

Duty Manager

Le Meridien Jaipur Resort & Spa
06.2022 - 02.2024

Duty Manager

Holiday Inn Goa Candolim
07.2021 - 06.2022

Duty Manager

Crowne Plaza Pune City Centre
01.2021 - 05.2021

Front Office Executive

CROWNE PLAZA BENGALURU
02.2018 - 07.2018

Front Office Executive

Crowne Plaza Bengaluru
02.2018 - 07.2018

Front Office Associate

CROWNE PLAZA BENGALURU
04.2017 - 01.2018

On Job Training

CROWNE PLAZA BENGALURU
09.2015 - 11.2015

XII standard - undefined

St Philomena

Diploma in Hotel Management - undefined

IL&FS (IHG Academy)

X standard -

St Philomena
Radhika Chhetri