RADHIKA DAVE
HARDIK
Panvel, Maharashtra, India
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Personable Senior Associate with 7-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service. Meticulous Senior Associate knowledgeable about project management and team leadership. Bringing 4 years' experience in Ecommerce Industry..
Overview
11
11
years of professional experience
Work History
Lead-Reseller Support
Glance
03.2021 - Current
- Optimized pricing strategies for various product lines, ensuring competitiveness in the market while preserving profit margins for both the company and reseller partners.
- Worked cross-functionally with internal departments such as finance, logistics, and product development to ensure seamless operations within the reseller channel.
- Developed and executed a targeted recruitment strategy to attract new resellers, expanding the company''s market presence.
Senior Associate Key Account Manager
GLANCE | InMobi | ROPOSO
03.2021 - Current
- Optimized resource allocation by closely monitoring budgets and adjusting as needed to ensure financial goals were met.
- Played a pivotal role in securing new business opportunities through tailored proposals and presentations.
- Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
- Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.
Founder of HR's Academy
Self Employed
01.2017 - 02.2021
- Business and Growth: Started with 10 students, and enrolled 60+ students within the first 6 months of inception
- Overall student enrolments have crossed 2000 as of 2023, growing steady MoM, since 2017
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Scaled to an average yearly revenue of 14 lakhs (from 3 Lakhs in 2017)
- Achieved a 70% repeat/renewal of registration ratio as of 2023
- Led, learned and worked with a team of 5, making this a success story, thereby creating an independent business, also ensuring our role in contributing towards the growth of education.
Operations Executive
Voonik Technologies
01.2015 - 01.2016
- Vendor management: Handled 35+ vendors for business growth along with operational and logistics support
- Guided the vendors to achieve order dispatch of 70% of orders, leading reduction in RTOs, and indirectly boosting the revenue
- Handled vendors who contributed to 10% of company GMV
- Negotiated on the listing prices, contributing to overall increase in conversion and revenue
- Boosted the sales by 20% by encouraging vendors to launch fresh collections periodically.
Customer Executive
Khantil Pvt. Ltd.
01.2014 - 01.2015
- Managed the vendor accounts and customer case operations
- Helped to grow orders from 2k a day to 10k a day by listing on various e-commerce platforms such as Flipkart, Amazon, Craftsvilla, Snapdeal, etc
- Handled digital advertising through Facebook page and website for promotional activated and Campaigns.
Customer Executive
Sheladia Insurance Pvt ltd
01.2013 - 01.2014
- Connected with leads via inbound, outbound calls, and emails converting 70 leads during the tenure
- Maintained consistent communication clients during the pre and post sales processes to ensure good customer experience.
Education
Masters of Education -
University of Mumbai
B.Ed. - undefined
University of Mumbai
PGDBA, Marketing - undefined
MIT, Pune
B.B.A., Marketing - undefined
VNSGU, Gujarat
Digital Marketing Course - undefined
Coursera
Skills
Brand Promotion
Social Media Marketing
Pricing strategy
CRM Software
Cross-selling abilities
Customer Engagement
E-commerce proficiency
Shipping logistics
Facebook Marketplace
Shipping management
Market Penetration
Trend tracking
Loss Prevention
Supplier Relations
Performance monitoring
Work estimates
Schedule development
Proficient in
Team Supervision
Data Analytics
Management Support
Decision-Making
Process Improvement
Logistical Planning
Expense Control
Negotiating
Supply Chain Management
Accomplishments
- Received employee of the month award for maintaining zero complaints from vendors and sellers.
- Received Avenger award for central GST work.
- Received Best performance award for achieving highest order in a month.
Timeline
Lead-Reseller Support
Glance
03.2021 - Current
Senior Associate Key Account Manager
GLANCE | InMobi | ROPOSO
03.2021 - Current
Founder of HR's Academy
Self Employed
01.2017 - 02.2021
Operations Executive
Voonik Technologies
01.2015 - 01.2016
Customer Executive
Khantil Pvt. Ltd.
01.2014 - 01.2015
Customer Executive
Sheladia Insurance Pvt ltd
01.2013 - 01.2014
Masters of Education -
University of Mumbai
B.Ed. - undefined
University of Mumbai
PGDBA, Marketing - undefined
MIT, Pune
B.B.A., Marketing - undefined
VNSGU, Gujarat
Digital Marketing Course - undefined
Coursera