Radhika Gadepalli
Sr Functional Consultant
Hyderabad
Summary
Dynamic Sr Functional Consultant at ADP with a proven track record in data integration and client satisfaction. Expert in problem-solving and effective communication, I enhance team performance and drive successful HCM integrations. My leadership fosters collaboration, ensuring operational excellence and a seamless transition for clients. Committed to delivering high-quality solutions.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sr Functional Consultant
Adp- Automated Data Processing
Hyderabad
01.2022 - Current
- Functional owner of data integration into Celergo
- Facilitates client data mapping and translations to Celergo data structures and values
- Responsible for client data conversion,load and verification
- Advises client based on previous experiences with similar HCM integrations
- Partners with Celergo Consultant regarding configuration and readiness of foundational data
- Responsible for the quality of the integration solution and Operational level client satisfaction
- Responsible for transitioning client and pertinent artifacts into client services
- Creating an inspiring team environment ,set team goals, track and report team metrics
Customer Service Analyst
Adp- Automated Data Processing
Hyderabad
01.2022 - 02.2023
- Act as ADP's single point of contact during implementation.
- Manage the coordination of the protocol with clients/BU from SOA (Sales Order Assignment), tracking process, mitigating risks, to successfully closing the implementation projects.
- Monitor and manage the client relationship and satisfactory during the implementation phase.
- Participate in business improvement projects, support pre-engagement meetings with client and prospect clients as required.
Customer Service Associate
HSBC Electronic Data Processing
Hyderabad
12.2019 - 01.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Soft Skills Trainer
Dr Reddy's Research Foundation And Development Centre
Kakinada
05.2018 - 09.2019
- Enhanced participant engagement by incorporating real-life scenarios and interactive activities in training sessions.
- Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
- Delivered engaging presentations on topics such as communication, teamwork, problem-solving, and leadership, resulting in strengthened professional relationships among trainees.
Communication Trainer
Swayamkrushi Educational Society
Rajahmundry
01.2016 - 04.2018
- Evaluated participant performance through assessments, identifying areas of growth and providing constructive feedback.
- Improved team dynamics by focusing on interpersonal skills development during group activities.
- Enhanced communication skills by designing and delivering interactive training sessions.
- Monitored day-to-day activities of Learning and Development and employees, noting areas needing improvement and implementing plans for improvement
Education
Bachelor of Science - Civil Engineering
Jawaharlal Technological University Kakinada
Rajahmundry, India 06.2011 - 04.2015
Skills
Teamwork
Problem-solving
Excellent communication
Decision-making
Adaptability and flexibility
Effective communication
Organizational skills
Team building
Customer relationship management
Adaptability
Leadership
Accomplishments
- Awarded Employee of the Month for delivering outstanding L&D and administrative support in Dr Reddys Foundation
- Awarded Employee of the Year for outstanding performance as "EXEMPLAR OF HIGHLY PURPOSE DRIVEN EMPLOYEE" in Dr Reddys Foundation
- Awarded for the high NPS score for handling calls
- Awarded with MY MOMENT Spotlight multiple times from BU's & Teammembers & Management in ADP pvt Ltd.
Timeline
Sr Functional Consultant
Adp- Automated Data Processing
01.2022 - Current
Customer Service Analyst
Adp- Automated Data Processing
01.2022 - 02.2023
Customer Service Associate
HSBC Electronic Data Processing
12.2019 - 01.2022
Soft Skills Trainer
Dr Reddy's Research Foundation And Development Centre
05.2018 - 09.2019
Communication Trainer
Swayamkrushi Educational Society
01.2016 - 04.2018
Bachelor of Science - Civil Engineering
Jawaharlal Technological University Kakinada
06.2011 - 04.2015
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