Summary
Overview
Work History
Education
Skills
Area Of Expertise
Software
Timeline
Generic

Radhika Khanna

Sales Executive/ Sale Coordinator
Faridabad

Summary

  • To secure a position in a results-oriented organization that seeks a career conscious and motivated person, where acquired and inherent skills and education can be utilized towards continued growth and advancement of both, the organization and the individual.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Highly experienced [Sales Executive] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

7
7
years of professional experience

Work History

Sales Coordinator/ Sales Executive

Hybon Elevators & Escalator Private Limited
02.2021 - 12.2024
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Assistant Installation Manager

HYBON ELEVATORS & ESCALATORS
12.2020 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Streamlined operations, implementing new software tools for project management.
  • Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.

Customer Service Executive

MAKE MY TRIP
08.2019 - 12.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Office Management Intern

EASTMAN AUTO AND POWER LTD.
04.2019 - 06.2019
  • Managed meeting logistics, including scheduling conference rooms, coordinating agendas, and recording minutes to maintain clear documentation of decisions made during meetings.
  • Provided administrative support for ongoing projects, ensuring timely completion and successful execution.
  • Enhanced team communication by creating and distributing a weekly internal newsletter to keep staff informed on company updates.
  • Provided valuable insights for process improvements by analyzing office workflow patterns and recommending adjustments based on best practices.

Office Assistant

S.CARE
05.2018 - 11.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.

Education

High School Diploma -

Young Women's Christian Association (YWCA)
Connaught Place
04.2001 - 04.2018

Bachelor of Arts - English Education

DELHI UNIVERSITY
New Delhi, India
04.2001 - 08.2020

Senior Secondary School - Commerce

Holy Convent Senior Secondary School
New Delhi, India
04.2001 -

Skills

Customer relationship management

Area Of Expertise

  • Business Development and Office Management, Looking for new products, Developing new projects, initiation and execution of the projects.
  • Client Handling, Working according to the client's requirement and fulfilling them. Handling client call and video conferencing, managing the distributor network.
  • Application, Service & Maintenance, Pre-Sales handling and calibration of Medical Diagnostic Instrument, Looking after the application part of these instruments.

Software

Word,PPT & Excel

Timeline

Sales Coordinator/ Sales Executive

Hybon Elevators & Escalator Private Limited
02.2021 - 12.2024

Assistant Installation Manager

HYBON ELEVATORS & ESCALATORS
12.2020 - 02.2022

Customer Service Executive

MAKE MY TRIP
08.2019 - 12.2020

Office Management Intern

EASTMAN AUTO AND POWER LTD.
04.2019 - 06.2019

Office Assistant

S.CARE
05.2018 - 11.2020

High School Diploma -

Young Women's Christian Association (YWCA)
04.2001 - 04.2018

Bachelor of Arts - English Education

DELHI UNIVERSITY
04.2001 - 08.2020

Senior Secondary School - Commerce

Holy Convent Senior Secondary School
04.2001 -

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Radhika KhannaSales Executive/ Sale Coordinator