Radhika P
Chennai
Summary
Results-driven customer onboarding specialist with a proven track record in relationship management and seamless transitions. Demonstrated ability to enhance customer satisfaction and drive product adoption through effective onboarding strategies. Committed to leveraging expertise to foster strong client relationships and optimize user experiences.
Overview
15
15
years of professional experience
Work History
Senior Product Specialist - Client Onboarding
Freshworks
Chennai
12.2023 - 11.2024
- Requirement gathering and providing solutions to the customer's business model using the Freshworks Suite of products.
- Assisted the customer by implementing Freshworks software with detailed demos, technical assistance, and training for the customer's teams, with proper project planning.
- Responsible for customer go-live and extensive post-go-live support.
- Handheld migration and successfully migrated customers from the competitor's platform to the Freshworks platform.
- I have handled customers across all time zones, globally.
- Meticulously followed the process of customer engagement within the given SLAs.
- Coordinate with internal teams, viz. development and support teams, for successful customer engagement.
- I have been consistent in maintaining 100% CSAT during my tenure, without having escalations.
- Mentored a team of three members and monitored their progress.
Client Account Manager
Full Creative
Chennai
05.2023 - 11.2023
- Implemented end-to-end software for international clients.
- Acting as a bridge between the clients and internal teams to resolve queries, and aiding in the smooth onboarding of products and services.
Senior Executive - Customer Relations
Depenning and Depenning India Pvt Ltd.
Chennai
05.2016 - 04.2023
- Handled high-priority customer accounts and served as a point of contact for them using Sage ERP.
Senior Executive - Customer Support
Groupon India Pvt ltd
Chennai
04.2013 - 12.2013
- Supporting customers from US on product queries by abiding to SLAs
Senior Quality Analyst
Amazon India Pvt Ltd
Chennai
02.2010 - 03.2013
- Handled quality analysis on the data processed by internal teams.
- Trained newbies on the process updates.
Education
MBA - Human Resources
Madurai Kamaraj University
Bangalore08-2009
Bachelor of Science - Microbiology
Madras University
Chennai04-2007
Skills
- Microsoft Office
- CRM - Sage, Freshsales, Freshsales Suite
- G Suite
- APIs'
- Salesforce Admin
Languages
English
First Language
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Timeline
Senior Product Specialist - Client Onboarding
Freshworks
12.2023 - 11.2024
Client Account Manager
Full Creative
05.2023 - 11.2023
Senior Executive - Customer Relations
Depenning and Depenning India Pvt Ltd.
05.2016 - 04.2023
Senior Executive - Customer Support
Groupon India Pvt ltd
04.2013 - 12.2013
Senior Quality Analyst
Amazon India Pvt Ltd
02.2010 - 03.2013
MBA - Human Resources
Madurai Kamaraj University
Bachelor of Science - Microbiology
Madras University
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