Radhika Purao

BU/Client : Cognitive & Robotics | Quintet | Bosch

• Super-headed a cross-functional team to successfully onboard new customers and managing the full onboarding process for multiple accounts on the Enterprise Automation Framework hosted on Capgemini Cloud platform
• Oversaw asset discovery migration and complete deployment of ServiceNow ITOM Discovery for multiple accounts simultaneously
• Onboarding multiple customers on ServiceNow Multi-tenant environment allowing them to share the OOTB features of ServiceNow ITSM
• Successfully managed multiple projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Coordinated with cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Well prepared thorough documentation for the project to have accurate project records
• Kept stakeholders engaged and informed throughout the entire project lifecycle, fostering strong client relationships and maintaining team morale
• Delivered project status presentations to key stakeholders, covering project progress, tracking metrics, identifying issues and risks and risk mitigation strategies
• Acquired technical expertise in ServiceNow modules especially ITSM, ITOM Discovery, ensuring visibility into implementations and overseeing the technical challenges
• Rewarded as Star Performer and appreciation from Vice President of CIS BU for successfully delivering the migration project within stipulated time

Client: Together

• Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity.
• Successfully met tight deadlines under pressure while maintaining a strong focus on quality deliverables throughout all stages of the development process.
• Effectively practiced Scrum Events and facilitated the Grooming sessions for the Scrum Team
• Tracked and managed the progress of Scrum Team in ADS and helped to remove impediments within the team
• Co-ordinated with multiple teams and stakeholders for project planning and executions
• Developed functionalities and updated old code bases as per modern development standards, for enhancements & flexibility
• Collaborated on all stages of software development life-cycle from requirement gathering to production releases
• Self-groomed to develop and work on an OutSystems Application Independently
• Awarded as a best performer of the quarter in 2019 and 2021

Clients: Honda | Chevron | American Axle

• Improved software efficiency by troubleshooting and resolving coding issues.
• Designed reusable and reliable code as per the requirement within dedicated timelines
• Discussed issues within team to provide resolution and apply best practices
• Accountable for end-to-end development of the application which was migrated from SharePoint to MVC
• Planned and developed interfaces that simplified overall application process and offered ease of use
• Responsible for implementing new enhancements and modifying existing functionalities within the application as per the requirements
• Recognized and appreciated for handling Critical MDRS Project with Honda