Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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RADHIKA RAWAT

Faridabad

Summary

Results-driven manager with extensive experience in process improvement and team leadership at Clairvolex. Led quality audits and training programs that significantly enhanced operational efficiency and client satisfaction. Skilled in risk management and analytical reporting, enabling data-driven decisions that improved performance metrics. Committed to fostering strong client relationships and optimizing team productivity to achieve business objectives.

Overview

11
11
years of professional experience

Work History

Manager

Clairvolex
Faridabad
10.2022 - Current
  • Managed daily operations, including report generation, team attendance, and performance tracking, ensuring smooth workflow and adherence to deadlines.
  • Conducted quality audits, reviewed error trends, and implemented preventive action plans to drive continuous improvement.
  • Led training programs for new joiners and existing team members, including DIY analysis, SOP adherence, and L&D initiatives.
  • Oversaw SOP management by reviewing, updating, and standardizing documentation across all accounts to ensure process consistency.
  • Handled stakeholder communication by sharing dashboards, critical reports, and progress updates with senior leadership and cross-functional teams.
  • Coordinated resource allocation, resolved team issues, and mentored Quality Analysts for skill development and goal alignment.
  • Designed pre-joining and onboarding documentation, including training modules, scorecards, and evaluation forms to support structured onboarding.
  • Delivered project-based contributions such as QC backlog clearance, audit feedback tracking, and classification of severity across document types.
  • Supported data analysis and reporting for performance metrics, CFR tracking, and Falcon project status for executive review.
  • Prepare monthly billing and ensure adherence to financial guidelines.
  • Prepare and analyze monthly KPIs, ensuring accurate tracking of team performance metrics. Shared detailed reports with both the team and management to drive data-informed decision-making and performance improvement initiatives.
  • Maintain process documentation, process plans, and audit reports in respect to ISI audits.

Process Lead

Clarivate
Noida
01.2020 - 09.2022
  • Worked for two teams simultaneously - International Filing & Continuous Improvement Team.
  • Managed PCT Accelerated Project by absorbing the 3 months ahead PCT filing to utilize the client's budget with extensive collaboration with teams.
  • Transitioned ePCT-Filing Project over WIPO with the benefit of 2 months lead time by checking the actions.
  • Delivering portfolio reports that validate various inconsistencies in bibliographic data.
  • Prepare and maintain dashboards for Client and internal operational dashboards.
  • Monitoring PCT incoming volume report and collaboration with client.
  • Worked on CI projects with completion and approval of 25 lean ideas.
  • Present quality framework project by error analysis to identify the effective areas in the process to find out solutions.
  • Interaction with client on process updates, suggested process improvements and new process flow/ revisited then existing process flow during transition phases.
  • Monitoring and identifying improvement areas and implementing adequate measures to maximize customer satisfaction level in adherence to SLAs & SOPs.
  • Ensuring quality delivery of work & ensuring SLA adherence by reviewing work progress to ensure tasks are in line with defined TAT.
  • Preparing MIS and Quality report and assisting the senior management in taking the critical decisions.
  • Responsible for work allocation including urgent requests & assigned tasks to available team members and planning of work volume for up-coming months to maintain client TAT.
  • Collating & tracking escalation/feedback in team and sharing with management stakeholders.

Principal Analyst

CPA Global
Noida
08.2018 - 12.2019
  • Based on exceptional performance selected to assist Subject matter expert in review of team member's work and subsequently utilized as a full-time resource engaged in Quality Review process.
  • Responsible for work allocation including urgent requests & assigned tasks to available team members and planning of work volume for up-coming months to maintain client TAT.
  • Interacted with client on process updates, suggested process improvements and new process flow/ revisited then existing process flow during transition phases.
  • Monitored important dates like filing date to mitigate the risk of priority loss. Responsible for cross training and upscaling of team members.
  • Responsible for ensuring that work instructions including updates and exception to standard procedures are captured and adhered to by sharing process updates with team members & in team huddles.
  • Performed Root Cause Analysis & prepared Corrective and Preventive Action Plan.
  • Conducted team huddles/feedback sessions for improving the team quality, efficiency, and knowledge.
  • Drove employee engagement activities in team to keep employees motivated and engaged.
  • Conducted and prepared assessments for the team.

Senior Analyst

CPA Global
Noida
11.2017 - 07.2018
  • Efficiently handled the review process of the team.
  • Introduced process improvements and quality initiatives.
  • Submitted a lean idea and approved by client with time saving of approximately 25 mins/case.
  • Created and maintained Procedure Manuals and Work Instructions of the process.
  • Mentored and trained new team members.
  • Effectively delivering quality product to client on TAT.
  • Effectively resolved query of peers and engaged in client communication.

Analyst

CPA Global
Noida
02.2016 - 10.2017
  • As a processor exceeded targets set forth in terms of count and quality.
  • Responsible for preparing and/or reviewing & filing of formal documents of patent applications through PCT channel, on behalf of client.
  • Responsible for capturing process updates and sharing the same with the team.

Associate

Genpact
Gurgaon
06.2014 - 01.2016
  • As a processor timely met the targets.
  • Provided process trainings to new team members.
  • Met all personal targets set by clients on daily and monthly basis.
  • Worked on daily/ weekly/ monthly reports (Suspense report, Reconciliation report, WIP report).
  • Specific Queue Handling.

Education

Master of Business Administration -

Narsee Monjee Institute of Management Studies
01-2017

Bachelor of Business Administration -

DAV College, MDU
01-2014

Skills

  • Risk management
  • Process improvement
  • Team leadership
  • Motivator
  • Analytical

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 06/02/93

Timeline

Manager

Clairvolex
10.2022 - Current

Process Lead

Clarivate
01.2020 - 09.2022

Principal Analyst

CPA Global
08.2018 - 12.2019

Senior Analyst

CPA Global
11.2017 - 07.2018

Analyst

CPA Global
02.2016 - 10.2017

Associate

Genpact
06.2014 - 01.2016

Master of Business Administration -

Narsee Monjee Institute of Management Studies

Bachelor of Business Administration -

DAV College, MDU

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RADHIKA RAWAT