Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Radhika Shekhawat

Jaipur

Summary

Motivated Subject Matter Expert with 2.5 years of progressive experience. Energetic self-starter and team builder. Skilled at navigating high-stress situations and achieving goals within budget and deadlines.

Overview

7
7
years of professional experience

Work History

Subject Matter Expert

Snapmint
Jaipur
01.2023 - Current
  • Facilitated training sessions for customer support staff to improve service quality and product knowledge.
  • Delivered expert guidance on product features and functionalities to enhance customer understanding and usage.
  • Analyzed merchants' inquiries to identify trends and improve service strategies.

Training

Linux
Jaipur
06.2019 - 07.2019

• Summer Internship at Linux World Informatics Pvt. Ltd., Jaipur 2nd June 2019 to 21st July 2019
I’ve learned about the Python, Hadoop cluster,ML,Docker, Ansible Playbook.

• Summer Internship at TechieNest Pvt.Ltd.in, at B.K.Birla Institute of Engineering & Technology Pilani, 22ndJuly 2019 to 4th sept 2019

• winter internship at rash tech info as a wordpress developer.

  • Identified and resolved a critical bug in the company's primary software.

Education

Bachelor's Degree - Computer Science

Birla Institute of Engineering and Technology
Pilani
09.2022

Skills

  • CRM management
  • Product knowledge expertise
  • Issue resolution
  • Training facilitation
  • Technical support
  • Team collaboration
  • Customer service communication
  • Problem solving
  • Data analysis
  • Effective multitasking
  • User experience design

Accomplishments

  • Successfully trained and onboarded new support representatives, resulting in improved team performance and knowledge retention.
  • Identified and resolved a critical bug in the company's primary software.

Languages

  • English
  • Hindi
  • English

Timeline

Subject Matter Expert

Snapmint
01.2023 - Current

Training

Linux
06.2019 - 07.2019

Bachelor's Degree - Computer Science

Birla Institute of Engineering and Technology
Radhika Shekhawat