Radhika Shekhawat
Jaipur
Summary
Motivated Subject Matter Expert with 2.5 years of progressive experience. Energetic self-starter and team builder. Skilled at navigating high-stress situations and achieving goals within budget and deadlines.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Snapmint
Jaipur
01.2023 - Current
- Facilitated training sessions for customer support staff to improve service quality and product knowledge.
- Delivered expert guidance on product features and functionalities to enhance customer understanding and usage.
- Analyzed merchants' inquiries to identify trends and improve service strategies.
Training
Linux
Jaipur
06.2019 - 07.2019
• Summer Internship at Linux World Informatics Pvt. Ltd., Jaipur 2nd June 2019 to 21st July 2019
I’ve learned about the Python, Hadoop cluster,ML,Docker, Ansible Playbook.
• Summer Internship at TechieNest Pvt.Ltd.in, at B.K.Birla Institute of Engineering & Technology Pilani, 22ndJuly 2019 to 4th sept 2019
• winter internship at rash tech info as a wordpress developer.
- Identified and resolved a critical bug in the company's primary software.
Education
Bachelor's Degree - Computer Science
Birla Institute of Engineering and Technology
Pilani09.2022
Skills
- CRM management
- Product knowledge expertise
- Issue resolution
- Training facilitation
- Technical support
- Team collaboration
- Customer service communication
- Problem solving
- Data analysis
- Effective multitasking
- User experience design
Accomplishments
- Successfully trained and onboarded new support representatives, resulting in improved team performance and knowledge retention.
- Identified and resolved a critical bug in the company's primary software.
Languages
- English
- Hindi
- English
Timeline
Subject Matter Expert
Snapmint
01.2023 - Current
Training
Linux
06.2019 - 07.2019
Bachelor's Degree - Computer Science
Birla Institute of Engineering and Technology