Radhika Sivanandam
Chennai
Summary
An experienced IT professional with more than 14 years in the Banking, Financial Services, and Insurance sectors, focusing on credit card processing, electronic payments, and project management. Demonstrated proficiency in leading major IT initiatives, adhering to operational and risk management protocols, and executing process enhancements for increased efficiency. Competent in creating and overseeing client-focused applications and underwriting procedures in the Insurance industry. Proficient in employing ServiceNow, Jira, and additional incident management systems within Agile frameworks to meet project goals and ensure superior outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Cognizant Technology Solutions
08.2010 - Current
- Oversaw the complete management of IT services and projects in the Banking, Financial Services, and Insurance sectors, with an emphasis on credit card processing and electronic payment solutions for clients such as Capital One UK.
- Led a team to successfully deliver a significant upgrade to a credit card processing system, meeting all project milestones and staying within budget.
- Implemented process enhancements resulted in a 30% reduction in incident response times, significantly boosting operational efficiency. Additionally, a commitment to a 20% productivity improvement was achieved through the implementation of various continuous service improvements and automations.
- Ensured the project management tools accurately and promptly reflected project budgets, forecasts, and actuals.
- Implemented control action plans were put in place to address operational risk events and ensure adherence to company standards.
- Implemented Jira and Confluence for project management and team collaboration, promoting a culture of ongoing enhancement.
Education
Bachelor of Technology (B.Tech/B.E.) -
SEC, Anna University
01.2010
Skills
- Project Management
- Banking & Financial Services & Insurance Domain
- Project Planning
- Productivity Improvement
- Technical Support
- Process Optimization
- Risk and Compliance
- ITIL, ServiceNow, JIRA, Confluence
- Customer Relations
- Budgeting and forecasting
- Performance Improvements
- Cross-Functional Collaboration
Certification
AWS Certified Cloud Practitioner, 10/2025
Hobbies
- Movies
- Travel
- Comics
Timeline
Project Manager
Cognizant Technology Solutions
08.2010 - Current
Bachelor of Technology (B.Tech/B.E.) -
SEC, Anna University
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