MBA - Human Resource
Suresh Gyan Vihar
01.2022 - 12.2024
Radiyah Mufaddal Manasawala
HR Professional and Life coach, NLP
Mumbai,MH
Timeline
Human Resource Manager
Dawat-E-Hadiyah, Mumbai
10.2021 - Current
BBA -
Suresh Gyan Vihar
01.2020 - 12.2023
Human Resources Executive - HRBP
Teleperformance
11.2018 - 09.2021
Technical support. MS
Teleperformance
02.2018 - 11.2018
Business Process Expert
Teleperformance
12.2016 - 02.2018
Work History
Human Resources Executive - HRBP
Teleperformance
11.2018 - 09.2021
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes, reducing time-to-hire and improving candidate quality.
- Managed organizational change initiatives, minimizing disruption to business operations.
- Implemented talent management strategies to identify high-potential employees and develop future leaders.
- Optimized workforce planning efforts by analyzing staffing needs and identifying key talent gaps.
- Led continuous improvement efforts within the human resources function by identifying areas of opportunity for process enhancements or cost-saving measures.
- Collaborated with cross-functional teams to develop company-wide succession plans for critical roles.
- Evaluated HR policies and procedures, making recommendations for improvements based on industry best practices.
Human Resource Manager
Dawat-E-Hadiyah, Mumbai
10.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Technical support. MS
Teleperformance
02.2018 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Technical Knowledge for Windows and MS office
- Worked with Global customers
Business Process Expert
Teleperformance
12.2016 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Education
MBA - Human Resource
Suresh Gyan Vihar
Jaipur 01.2022 - 12.2024
BBA -
Suresh Gyan Vihar
Jaipur 01.2020 - 12.2023
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $100000/yrSkills
HR policies and procedures
Employee relations
Microsoft office proficiency
Training and mentoring
Benefits and compensation management
Records management
Corrective action planning
Recruitment and hiring
Human resources operations
Talent acquisition
Compliance
Onboarding and orientation
Performance appraisal
Employee retention
Workforce planning
Recruitment and selection
Training development
Payroll coordination
Talent management
Background checks
Employee handbook development
Organizational development
Leadership development
Diversity and inclusion
Career development
Internal communications
Job analysis
Exit interviews
HRIS management
Grievance handling and redressal
Employee engagement
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